Top Customer Success Jobs
As a Customer Experience Phone Agent, you will provide excellent service through phone interactions, resolve customer inquiries, and ensure high satisfaction by troubleshooting issues and educating customers about products. You'll document interactions and collaborate with teams for improved services.
The Senior Specialist will manage and enhance the global CCaaS platform for customer interactions, focusing on system performance, feature integration, and user training. Responsibilities include platform configuration, monitoring system performance, providing technical support, and developing user training materials.
The Collections Specialist will support administrative operations by utilizing computerized systems for tracking resident rent cycles, communicating with team members and residents, ensuring accurate record keeping, and processing delinquent accounts. They will work independently in a fast-paced environment, handling tasks delivered through a centralized mailbox.
Featured Jobs
The Implementation Specialist is responsible for configuring VelocityEHS products to meet customer requirements, providing technical support, troubleshooting application issues, performing quality assurance testing, and developing internal tools. They ensure effective communication with customers and collaborate with various departments to deliver enterprise-wide software solutions.
As a Customer Success Architect at Chronosphere, you'll serve as a trusted advisor, collaborating with clients to manage their objectives and ensure successful adoption of the observability platform. You'll engage with technical and account management, identify risks, enable onboarding, document success, and advocate for customer needs while driving value-based outcomes.
The Customer Support Engineer - Tier 1 will support Galaxy customers by answering queries, troubleshooting issues, and collaborating with other teams to resolve customer challenges. The role involves responding via chat, email, or call, addressing technical problems, contributing to knowledge bases, and participating in ongoing learning and development.
The Patient Advocate serves as a liaison between patients and healthcare providers, handling inquiries through calls, chats, and emails. Responsibilities include managing patient calls, assisting with billing inquiries, leading payment processes, and improving patient satisfaction and collections performance.
As a Benefit Transfers Carrier Onboarding Specialist, you'll manage the gathering of essential info from carriers, ensuring a smooth transition for customers to Gusto's services. Tasks include liaising with carriers, managing benefit operations, identifying compliance issues, and improving processes. Your role is vital in enhancing the customer experience and operational efficiency.
The Enterprise Customer Success Manager at Samsara will collaborate with top customers post-implementation, understanding their fleet needs and customizing Samsara's IoT solutions. This role involves cross-functional teamwork with Sales, Support, and Product, focusing on enhancing customer operations and building lasting relationships.
The Senior Director of Customer Success is responsible for defining and implementing comprehensive customer management strategies, managing a Customer Success team, ensuring customer retention, and enhancing client relationships. The role combines customer satisfaction metrics with technical knowledge to support users effectively and achieve business outcomes.
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