Top Customer Success Jobs

The role involves providing remote support to customers facing issues with CDK’s products, managing inquiries through various communication channels, troubleshooting software problems, and documenting technical issues. The analyst will assist customers in resolving technical problems and will maintain customer communication throughout the resolution process.

The Mortgage Customer Outreach Specialist collects payments from borrowers in early stages of mortgage delinquency. Responsibilities include initiating contact, assessing repayment abilities, handling inbound calls, ensuring compliance with regulations, and resolving account issues. The role requires effective communication and customer service skills.

The Client Success Associate role focuses on ensuring clients receive significant value from Gartner's services. Responsibilities include onboarding clients, identifying their business priorities, and collaborating with internal teams to deliver effective solutions that align with client needs to maximize their investment in Gartner.

As a Customer Engagement Specialist at Paper, you will promote brand awareness and facilitate engaging educational sessions to drive student adoption across district communities. You will train teachers on Paper's platform, build relationships with key stakeholders, and support grassroots teacher education initiatives.

As an Associate in Global Technical Support at Ciena, you will provide post-sales remote system support for customers, troubleshooting technical issues and assisting senior engineers. This role involves reviewing field issues, contributing to quality assurance, and maintaining customer relationships while working with various telecommunications protocols.

The Customer Operator will provide exceptional customer service by assisting customers over the phone and in person, scheduling service appointments, and ensuring customer satisfaction throughout the service process. They will also handle paperwork, communicate with other departments, and maintain adherence to company policies.

The Customer Success Manager will enhance customer relationships and drive product adoption by understanding customer needs, identifying upsell opportunities, and ensuring customers achieve their goals with the software. Responsibilities include providing excellent customer experience, creating strategic success plans, documenting best practices, and collaborating with internal teams to prevent churn.