Top Customer Support Jobs in Cleveland, OH

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The IRA Specialist will assist customer service teams with IRA and savings transactions, ensuring accuracy, compliance, and exceptional service. Responsibilities include maintaining IRA activities, reviewing reports, and collaborating with team members on various projects.

ASL Interpreters will facilitate communication between Deaf and hearing individuals in various settings while adhering to professional conduct and confidentiality.

The role involves ensuring quality in support interactions, implementing QA programs, conducting audits, and designing training materials to improve customer satisfaction and operational efficiency.

Provide front-desk support for families, manage phone calls, scheduling, and recordkeeping; prepare service materials; assist funeral directors with planning and logistics while handling sensitive information with compassion and confidentiality.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

The Customer Support Director manages the call center, leads agents, establishes objectives, analyzes performance data and ensures high customer satisfaction in Bitcoin products.

The Insurance Verification Specialist ensures accurate dental insurance verifications, manages client systems, and supports customer communication regarding verifications.