Top Customer Success Jobs in Chicago, IL

The Compliance Advisory Specialist III will ensure compliance with sanctions laws within Capital One's Anti-Money Laundering framework. Responsibilities include risk assessments, providing compliance advice to various departments, leading projects, and creating controls for new products. The role demands strong analytical skills and collaboration with internal stakeholders.

As a Client Director, you will manage executive relationships with large accounts, provide strategic leadership, and collaborate with internal teams to develop tailored solutions. You'll be responsible for achieving financial targets and enhancing customer experience, while also leading virtual teams and understanding IT needs.

The Senior Customer Success Manager will drive customer retention and growth, focusing on a portfolio of strategic enterprise customers. Responsibilities include executing customer success plans, delivering value, managing renewals and expansions, maintaining customer health, and acting as a trusted advisor. Engagement with internal teams to enhance customer outcomes and provide feedback to product and management teams is expected.

The Client Services Director facilitates communication between CRSP and external parties to ensure client satisfaction. Responsibilities include managing the Client Services team, troubleshooting issues, providing client training, collaborating with Sales and Marketing, and developing client service protocols. The role requires analyzing customer data for improvement and tracking client interactions.

The Call Center Workforce Specialist is responsible for optimizing resources for call center operations through real-time management and scheduling. They will monitor performance, make staffing adjustments, and report on service metrics to achieve organizational goals. This role requires strong analytical skills and effective communication with various teams to enhance customer and employee experiences.

The Client Service Senior Associate is responsible for managing relationships with Commercial Bank clients, resolving issues related to treasury and cash management products. The role involves conducting annual reviews, influencing internal partners, and utilizing technology to enhance client satisfaction. Excellent communication skills are crucial for interacting with high-level client contacts and offering customized solutions.

The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.