Top Customer Success Jobs in Boston, MA

The Customer Success Manager at Verusen will lead post-implementation support for customers, drive retention through renewals, and execute upsell opportunities. They will build strong relationships across customer stakeholders and align product strategies to achieve long-term success. Responsibilities also include providing support and helping coordinate training and product rollouts, as well as delivering reviews to align goals.

The Customer Success Manager will manage a portfolio of small accounts, ensuring customer engagement and success with Virtru’s data protection products. Responsibilities include onboarding, training customers, managing renewals, analyzing usage, and refining success processes. Strong technical communication skills are crucial to facilitate interactions with both technical and non-technical users.

The Enterprise Customer Success Manager will manage enterprise accounts, ensuring customers thrive with Overjet's software platform. Responsibilities include executing customer success strategies, achieving KPIs, improving account processes, planning expansions, and upselling software to existing clients.

The Client Relationship Manager will maintain and foster client and advisor relationships, manage a caseload of full-service partners, and ensure compliance with AFS policies and regulations while consulting on plan operations. Responsibilities include reviewing transactions, testing, and filing forms.

As a POS Systems Specialist, you will research various POS systems, document APIs and workflows, troubleshoot issues, and act as a liaison between customers and internal teams. Your role involves building relationships with POS partners, updating internal documentation, and addressing network challenges to enhance POS performance.

The Customer Success Engineer (CSE) at Decodable will ensure customer satisfaction and success with the platform by providing technical support, facilitating onboarding, and representing customer feedback. The role includes hosting success meetings, assisting in identifying use cases, and refining the onboarding process from POC to production, while also maintaining documentation and communication with customers.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding new customers, managing a portfolio, and collaborating with various teams to ensure customer satisfaction and retention. They will engage with customers to understand their needs and advocate internally for product improvements.