Top Customer Success Jobs in Boston, MA
The Client Partner in Life Sciences is responsible for growing sales of Market Engagement products, nurturing client relationships, and developing strategic account plans. The role involves consultative selling to life science companies, managing a pipeline of new business opportunities, and collaborating with internal teams to enhance client experiences and achieve sales targets.
The Implementation Specialist is responsible for managing client migrations from legacy software to a new SaaS platform. This role involves developing project plans, collaborating with internal teams and clients, enhancing migration processes, monitoring project progress, and providing support during the transition to ensure high levels of customer satisfaction.
The Contract Specialist is responsible for drafting, reviewing, and managing a variety of contracts within the organization. This role involves collaboration with legal and procurement teams, ensuring compliance with contracts, addressing any issues that arise, and maintaining organized contract documentation. The ideal candidate has extensive experience in contract management, particularly in the healthcare sector, and displays strong organizational skills.
As a Senior Manager of Customer Success at CyberFortress, you will lead a team of Customer Success Managers, engage in strategic leadership and hands-on customer management. Your role includes driving customer satisfaction, optimizing team performance, managing client relationships, overseeing customer onboarding and training, and advocating for customer needs while pursuing upselling opportunities.
As an Implementation Specialist at Keeper Security, you will ensure successful onboarding and adoption of products for clients, providing technical support, and configuring solutions to meet client needs while handling multiple projects simultaneously.
The Sr. Client Success Manager will manage a portfolio of large clients, focusing on retention and upsell opportunities, client engagement strategy, and contractual commitments. They will serve as a trusted advisor, ensuring alignment with client goals and facilitating business reviews, while also handling onboarding, renewal management, and escalation of issues to maintain client satisfaction.
The Contract Specialist IV will provide comprehensive federal acquisition support, leading complex procurement processes, preparing solicitation documents, and offering market research analysis. The role includes advising on acquisition plans and performing cost estimates, ensuring compliance with federal regulations throughout the procurement lifecycle.
The Customer Engagement Specialist will guide customers through the loan process, manage communications primarily through phone and other channels, and document interactions in the company's systems. The role focuses on delivering excellent customer experience and collaborating with management for continuous improvement.
The Technical Services Specialist will support technical training and quality control for the Technical Services team at Budderfly, ensuring energy-saving technologies operate efficiently. The role involves monitoring service tickets, handling escalated issues, creating training documentation, and performing site visits to maintain high customer satisfaction and service quality.
The Enterprise Support Specialist at SoundStack provides frontline technical support to VIP partners, ensuring their technical success and satisfaction. Responsibilities include customer onboarding, managing support tickets, proactive monitoring, client communication, and training customers on the platform. The ESS also works closely with internal teams to escalate issues and maintain documentation.
Top Companies in Boston, MA Hiring Customer Success Roles
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