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Top Customer Success Jobs in Boston, MA
Artificial Intelligence • Other • Sales • Software
The Customer Engineer at Cresta is responsible for executing integration designs, building applications using SDKs, and collaborating with customer success teams. The role focuses on removing technical barriers and ensuring seamless integration of AI solutions in enterprise contact centers, while managing multiple projects and driving customer value.
Top Skills:
GoJavaScriptPython
Consumer Web • Edtech • Kids + Family • Other • Productivity
The Student Support Specialist at StraighterLine supports students by providing assistance and resolving issues related to their academic goals. Responsibilities include answering queries through various communication channels, leveraging tools for efficient support, and maintaining a high level of customer service. The role demands independent problem-solving, strong analytical skills, and flexibility in a call center environment.
Edtech
As a Partner and User Support Specialist at ITHAKA, you will assist users with their inquiries, leverage tools like Zendesk and JIRA for documentation and issues tracking, troubleshoot user problems, and maintain a deep understanding of ITHAKA's product features. Your role will involve collaborating with various teams and creating user-friendly support content while aiming for high customer satisfaction standards.
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Enterprise Web • Information Technology • Mobile • Social Impact • Software
The Mid Market Customer Success Manager will enhance product adoption and customer satisfaction by developing strong relationships, onboarding new customers swiftly, managing renewals, and providing insights to maximize ROI. They will also identify trends, tackle onboarding blockers, and help manage customer organizational changes.
Sales • Software
The Customer Success Manager will manage a portfolio of ~80 high-value accounts, focusing on customer education, product adoption, risk management, and proactive communication to drive growth and renewal. Responsibilities include optimizing the customer experience, identifying upsell opportunities, and collaborating with inter-departmental teams to enhance customer satisfaction and retention.
Top Skills:
Salesforce
12 Days Ago
Edtech
The Professional Development Consultant will facilitate virtual and onsite training sessions for educators on the NoRedInk platform. They will leverage their expertise in English Language Arts to assist teachers in improving literacy instruction and deliver engaging professional development sessions.
Information Technology • Consulting
The Director of Client Success will lead a team to ensure client satisfaction and retention by managing relationships and developing strategies that align with company objectives. This role involves coaching staff, analyzing client data, and collaborating with other teams to enhance client experience and drive business growth.
Cloud • Information Technology • Productivity • Software • Automation
As a Software Support Principal Engineer at Boomi, you will provide technical support to customers, diagnosing and resolving complex integration issues, collaborating with cross-functional teams, and mentoring junior engineers. This includes staying updated on new technologies and creating technical documents and training resources.
Top Skills:
GroovyJavaJavaScriptReact
Big Data • Cloud • Software • Database
As a Technical Account Manager at MongoDB, you will solve complex technical issues for key customers, work on application ecosystems, foster communication, and collaborate with technical leaders to optimize the use of MongoDB solutions. Responsibilities include mentoring new team members, managing expectations, and identifying new opportunities for customer success.
Top Skills:
AWSAzureGCPGitLinuxMongoDBNoSQLRdbms
Machine Learning
As a Technical Account Manager at Comet, you will act as a primary technical advisor for enterprise customers, ensuring they maximize the value of the Comet platform by providing expert guidance and support with ML/GenAI use cases. You'll engage with customer stakeholders, troubleshoot technical issues, and contribute to process improvements while driving customer satisfaction, retention, and revenue growth.
Top Skills:
Python
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