Top Customer Success Jobs in Boston, MA
As a Customer Experience Representative, you will support West Coast customers using precision farming technology, providing direct assistance via phone, email, and chat, coordinating field operations, and ensuring timely service delivery. Collaboration with sales for proactive account management and customer coaching on platform use are essential.
The Regional Training Specialist is responsible for training and educating customers on the Hydrafacial device and products within the assigned region. They will conduct installations, support in-person training programs, perform treatments, and maintain documentation of activities in the territory. They will collaborate with the sales and marketing teams to enhance awareness and utilization of the Hydrafacial device.
The Adoption Specialist is responsible for driving adoption and training for collaboration solutions like Cisco and Zoom. This role involves developing training materials, engaging in customer interactions to ensure successful adoption, working closely with customers to address business challenges using technology, maintaining positive relationships, and continuously learning new collaboration technologies.
The Provider Outreach Specialist will engage healthcare providers in Florida and Georgia to promote tobacco cessation resources. Responsibilities include planning outreach activities, delivering training on tobacco interventions, managing communications and documentation, and reporting on progress. The role requires travel within the states to effectively meet with providers.
The Partner Success Manager II at eHealth plays a critical role in managing strategic partner accounts, focusing on business growth, customer acquisition, and partner success. The manager develops strategies, builds relationships, identifies challenges, and ensures a high-quality service experience for partners, while also mentoring junior staff and addressing various technical and operational needs.
The Senior Customer Success Associate at Raptor Maps will lead customer relationships in the solar PV industry, ensuring successful onboarding and driving renewals and expansions. This role involves managing customer outcomes, developing success plans, and collaborating with cross-functional teams to enhance customer satisfaction and drive growth.
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As a Principal Customer Success Manager, you will serve as a trusted advisor to high-value accounts, utilizing your product knowledge to enhance customer value. Your role includes building customer relationships, monitoring usage trends, and identifying growth opportunities while collaborating with internal teams for seamless customer experiences.
As a Senior Community Manager for Trust and Safety, you will monitor platform health, manage user feedback on safety issues, assess community rules, analyze policies, and collaborate with teams to enhance user safety and experience. You will also handle escalations related to content safety and emergencies, needing to navigate complex cultural contexts.
The Customer Experience Representative handles incoming service calls and emails, resolves customer issues efficiently, documents claims patterns, and ensures customer satisfaction while meeting revenue goals. They contribute to process improvements and promote brand engagement.
As the Manager of Customer Accounts, you will lead a team of Account Managers to ensure exceptional service and proactive customer engagement for schools using the Brightwheel platform. Responsibilities include monitoring performance metrics, coaching team members, driving continuous improvement, and fostering a collaborative team culture in a fully remote setting.
Top Companies in Boston, MA Hiring Customer Success Roles
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