Top Customer Success Jobs in Boston, MA
The Enterprise Customer Success Manager at Canonical is responsible for fostering customer relationships, onboarding new clients, managing complex projects, and identifying growth opportunities. The role demands excellent communication skills to collaborate cross-departmentally and enhance customer satisfaction while leveraging Canonical's wide array of products.
As a Customer Success Manager, you will maintain strong relationships with clients, assist with onboarding, drive product adoption, identify at-risk customers, and proactively review account metrics. You will work closely with internal teams to ensure customer needs are met, while addressing inquiries and promoting self-serve resources for users.
The Customer Success Manager at Cayuse is responsible for driving customer success activities for research organizations. This role focuses on ensuring value delivery from Cayuse products, managing customer relationships post-sale, driving renewals, and identifying upsell opportunities. The CSM collaborates with various teams to foster customer advocacy and strengthen partnerships.
The Customer Success Manager at Miovision will manage post-sales customer relationships, focusing on onboarding, adoption, and expansion. Responsibilities include developing trusted customer relationships, advocating for customer needs, monitoring customer success, and collaborating with internal teams. This role requires problem-solving skills and the ability to manage customer health and risk effectively. Travel is required about 25% of the time.
As a Professional Premier Service Representative, you will support and enhance customer satisfaction for enterprise clients by responding to client requests, leading projects, and collaborating with Sales and Customer Success teams, while ensuring a smooth execution of services.
The Scaled Customer Success Manager engages with SMB customers, aids in understanding their challenges, manages a large customer portfolio, influences growth strategy, collaborates with sales and product teams, and ensures customer satisfaction while leveraging data insights and maintaining CRM records.
The Implementation Specialist will support enterprise clients in launching and optimizing their use of Triple Whale's software, facilitating a smooth onboarding process and helping clients achieve their goals. Responsibilities include conducting launch calls, troubleshooting technical issues, and running check-ins during the trial period.
As a Customer Success Manager at GoFundMe, you will provide coaching support to organizers, ensuring they have the resources needed for successful fundraising. You'll assist in interactions between departments, identify customer needs, engage in learning about technical issues, and help with project management tasks while maintaining performance metrics related to Gross Donation Volume (GDV).
The Customer Success Manager role involves managing Enterprise customer relationships, ensuring they receive maximum value from Halo's solutions, driving customer engagement, and overseeing expansions and renewals. Responsibilities include onboarding customers, managing account health, conducting business reviews, and advocating for customer needs with the product team.
Client Partner role at TopBloc, a Workday boutique partner firm. Responsibilities include developing partnerships with Help Desk customers, serving as an account manager, managing client escalations, and advocating for Workday adoption. Physical requirements include prolonged periods of sitting at a desk. Benefits include competitive salary, health insurance, paid leave, gym subsidy, retirement savings plan, and employee assistance program.
Top Companies in Boston, MA Hiring Customer Success Roles
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