Top Customer Success Jobs in Boston, MA

This role does not have a specific job opening but invites individuals to submit their resumes. The company seeks passionate individuals who want to improve childhood nutrition and thrive in a collaborative, purpose-driven environment. While travel is required several times a year, the company operates fully remotely.

The EDI On-boarding Customer Success Manager will oversee the onboarding process for customers, utilizing EDI solutions, ensuring effective integration and communication with customers throughout the process. Responsibilities include managing project timelines, providing training, and acting as a customer advocate, while collaborating with various internal teams to enhance customer experience.

As Manager of Customer Support, you'll lead a team to provide timely solutions to customer inquiries, ensure satisfaction, manage escalations, and enhance support processes. Your efforts will include developing support playbooks, coaching team members, and collaborating with engineering to address product challenges.

The Associate Director of Customer Success will lead and scale customer success initiatives for clients, ensuring high satisfaction, seamless implementations, and uncovering upsell opportunities. Responsibilities include mentoring a team, developing strategies for customer engagement, and collaborating with cross-functional teams to enhance client satisfaction and retention.

The Partner Success Operations Specialist will manage metrics, workflows, tools, and automations to enhance partner satisfaction and success. Responsibilities include gathering success metrics, journey mapping, playbook automation, managing partner communication, risk identification, customer segmentation, and maintaining data quality within the customer success platform. This role supports the Partner Success team in optimizing resources and ensuring exceptional service delivery.

The Strategy Associate assists with research design, analysis, and reporting on quantitative and qualitative projects. Duties involve questionnaire design, data collection planning, research proposal development, and quality assurance.

This position encourages candidates, especially those from underrepresented backgrounds, to apply for startup opportunities, emphasizing the importance of diversity and inclusion in the workplace. It invites individuals interested in startups to reach out for more information.