Top Customer Success Jobs in Boston, MA
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As a Senior Support Representative at Healthie, you will provide exceptional product support via email, troubleshoot bugs, document feature requests, analyze customer data, and assist customers in using the product effectively, all while collaborating with the team to enhance customer satisfaction.
The Client Experience Manager will enhance client relations through data insights, drive product adoption, and improve business processes for legal teams. Responsibilities include managing client anxiety through data-driven communication, researching new algorithms for litigation, and collaborating on the development of product analytics.
The Client Success Manager at Merative is responsible for managing client relationships, ensuring successful adoption and utilization of the platform, and mentoring team members. The role involves monitoring client communications, driving actions to strengthen relationships, soliciting feedback, and supporting business development as a subject matter expert.
As a Customer Success Manager at QuartzBio, the primary responsibilities include customer onboarding, change management, relationship management, and advocating for the customer. You will monitor customer engagement using data, oversee account growth through upselling and cross-selling, resolve customer issues, and gather feedback to enhance product development.
The Customer Success Manager at QuartzBio will drive customer retention and growth by leading onboarding, managing relationships, resolving issues, and monitoring customer engagement metrics while facilitating user adoption and advocating for customer needs.
As a Customer Success Manager, you will lead onboarding, drive customer retention, manage relationships, gather feedback, and identify growth opportunities for QuartzBio's SaaS products in the life sciences sector.
The Procurement Specialist is responsible for obtaining goods and services for the organization, including sourcing products and services, supplier selection, negotiating pricing and terms, processing orders, and managing supplier performance.
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The Customer Success Manager at EasyPost advocates for customers by preventing churn, identifying needs for account growth, and collaborating with internal stakeholders to resolve issues. Responsibilities include conducting account health assessments and maintaining customer data in the CRM, while delighting customers and driving their success with EasyPost's services.
The Customer Experience Manager will manage operations within the Employee Benefits team, ensuring client expectations are met, overseeing team performance, analyzing call center data, and collaborating with the Employee Benefits corporate team. The role requires strategic guidance, complaint resolution, and continuous improvement of the employee and customer experience.
The Client Relationship Executive will manage and cultivate relationships with clients, ensuring high satisfaction and operational excellence. Responsibilities include overseeing client needs, developing strategies to improve their experience, and acting as the voice of the client within the organization. The role involves maintaining long-term partnerships and driving value through Enlace's services.
Top Companies in Boston, MA Hiring Customer Success Roles
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