Top Customer Success Jobs in Boston, MA

The Compliance Specialist provides support and guidance to drivers regarding compliance with hours of service regulations, handles audit reports, resolves communication issues with in-cab devices, manages claims and incidents, and ensures adherence to D.O.T. regulations. The role involves research, investigation, and documentation of various driver-related incidents and complaints.

The Head of Portfolio Customer Success will develop and implement scalable customer success initiatives, enhance customer experiences, drive product adoption, and use data analytics to measure the success of programs. This role requires collaboration across departments to create effective strategies for retaining and growing the customer base.

The Foreclosure Senior Milestone Specialist ensures compliance within the foreclosure process by liaising with external counsel, managing foreclosure cases, and preparing complex reports. Responsibilities include monitoring timelines, executing financial documents, and coordinating with property preservation, while providing support to internal teams and mentoring new hires.

As a Tier 1 Customer Support Representative, the primary responsibility is to provide excellent technical support to customers via voice and email, while managing ticket queues and meeting established performance metrics. Escalate more complex issues as necessary and maintain attention to customer pain points and experiences.

The Procurement Specialist at LifeMD will oversee the procurement process, ensuring timely delivery and quality of products. Key responsibilities include collaborating with brand managers, managing vendor relationships, maintaining stock levels, providing cost analysis, and improving ordering processes, as well as inventory management with periodic travel to pharmacy partners.

The Customer Experience Research Associate will lead customer experience research projects for public sector clients, focusing on financial and citizen services. Responsibilities include managing research projects, developing surveys, conducting data analysis, and maintaining client relationships to inform policy and improve citizen experiences.

The Associate Customer Success Manager at ExtraHop will focus on customer engagement by conducting regular check-ins, facilitating onboarding, documenting use cases, and improving customer strategies. The role includes assessing customer health, championing their needs to development teams, coordinating training, and monitoring product status.