Top Customer Success Jobs in Boston, MA
The Technical Account Manager (TAM) is responsible for establishing post-sales relationships with EDB's complex customers, providing technical leadership on Postgres initiatives, and ensuring positive customer experiences. The role involves consultative engagement, assisting with strategy development, and coordinating internal and customer teams to maximize the value of Postgres investments.
As an Associate Customer Support Technician, you will assist customers with software and hardware inquiries, providing efficient and friendly service through phone, email, and chat. Your role involves troubleshooting issues, documenting problems, and escalating unresolved cases to higher support levels, ensuring high standards of customer care.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
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The Care Coordinator at SonderMind provides primary support for clients seeking mental healthcare, ensuring they are connected with the right therapists. Responsibilities include managing communication, assisting with onboarding and appointment scheduling, and collaborating with healthcare partners.
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As an Underwriter for Commercial Auto at Pie, you will assess medium to complex risks, make underwriting decisions, issue insurance certificates, and provide customer support. You'll utilize Pie's underwriting guidelines to evaluate risks and maintain partner relationships, while keeping informed on industry changes and participating in risk portfolio evaluations.
The Customer Success Manager will build and maintain customer relationships to drive product adoption and expansion. They will act as a trusted advisor, develop success plans, track customer health, and collaborate with cross-functional teams to assist in customer retention and product feedback.
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As a Senior Customer Success Manager, you will support strategic customers in achieving their goals by developing customized plans, enhancing their utilization of the platform, and driving net revenue retention through effective relationship management.
As a Client Billing Support Specialist, you will troubleshoot and resolve issues for clients and therapists, educate them on the Grow Therapy platform, and ensure they feel supported throughout their experience. You'll also work to identify root causes of problems and collaborate with product teams to enhance the platform.
The Customer Success Manager will drive partnerships with clients, ensuring product and service needs are met. Responsibilities include mastering specific areas of the Symbotic System (Inventory, Auto Inbound, etc.) and establishing performance metrics, all while fostering strong customer relationships through consultative engagement.
As an Account Manager in the Client Success team, you will manage relationships with pharmaceutical clients, ensuring customer satisfaction and revenue growth. Key responsibilities include analyzing program metrics, collaborating with internal teams to deliver tailored solutions, and managing the regulatory review process for clients.
Top Companies in Boston, MA Hiring Customer Success Roles
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