Top Customer Success Jobs in Boston, MA

The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.

The VP of Customer Success will lead the development of a customer operations organization at Spark. Responsibilities include setting strategic vision, managing multi-functional teams, improving customer onboarding, collaborating with sales leaders, and ensuring high customer satisfaction and operational readiness.

The Client Success Specialist II will manage client relationships to ensure satisfaction and growth. Responsibilities include implementing proactive client management strategies, identifying upsell opportunities, responding to inquiries, conducting performance reviews, and collaborating with teams to resolve issues. The role requires adaptability to industry trends and strong communication skills.

The Customer Success Manager at Outbrain will manage client accounts, ensuring successful campaign execution, optimizing performance, and achieving KPIs. Responsibilities include analyzing campaign data, building client relationships, and collaborating with the Sales team to enhance client satisfaction and drive upsells.

The Payor Partnership Support Specialist at Grow Therapy will provide exceptional support to clinicians and clients through calls, chats, and emails while collaborating with other teams to resolve issues, particularly around billing and technical bugs. The role is primarily focused on delivering a positive customer experience in the mental health sector.

As a Client Billing Support Specialist, you will troubleshoot and resolve issues for clients and therapists, educate them on the Grow Therapy platform, and ensure they feel supported throughout their experience. You'll also work to identify root causes of problems and collaborate with product teams to enhance the platform.

As a Customer Success Manager, you will manage a portfolio of clients, ensuring they derive maximum value from LogicManager's risk management software. Responsibilities include conducting product demos, managing onboarding processes, developing retention strategies, and advocating for customer needs. You'll also identify expansion opportunities and work collaboratively with other teams to enhance customer experience and mitigate churn.

As a Senior Software Engineer at Applied Systems, you will develop web applications and APIs in an Agile Scrum team, collaborating with architects and product owners. Your responsibilities include coding, mentoring, leading projects, conducting design reviews, and contributing to documentation.