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Top Customer Success Jobs in Boston, MA

1,119+ Job Results
4 Days Ago
United States
Remote
300 Employees
3-5 Years of Experience
300 Employees
3-5 Years of Experience
Cloud • Information Technology • Security • Software • Cybersecurity
The Senior Customer Success Manager at BetterCloud is responsible for overseeing the post-sale relationships of 15-25 customer accounts, ensuring they achieve their goals with the software. This role involves onboarding customers, providing ongoing engagement, gathering feedback, and advocating for customer needs, all while maintaining strong relationships and driving customer satisfaction.
Top Benefits:
401-K
Commuter Benefits
Company Equity
+35 More
4 Days Ago
US
Remote
559 Employees
100K-140K Annually
5-7 Years of Experience
559 Employees
100K-140K Annually
5-7 Years of Experience
Artificial Intelligence • Information Technology • Insurance • Machine Learning • Software • Automation
The Customer Success Manager in Commercial Insurance is responsible for driving retention and growth of clients, enabling successful adoption of Shift technology, collaborating with various teams, and representing the voice of the customer. This role requires deep industry knowledge in commercial lines insurance and at least 5 years of experience in the insurance industry, particularly in investigations and underwriting.
4 Days Ago
United States
Remote
58 Employees
5-7 Years of Experience
58 Employees
5-7 Years of Experience
Software • Business Intelligence
As an Enterprise Customer Success Manager, you will build and maintain relationships with enterprise customers, ensure successful onboarding, drive product adoption, represent customer needs internally, manage renewals, identify upsell opportunities, monitor customer health metrics, conduct strategic reviews, and deliver training sessions.
4 Days Ago
U.S.
Remote
95 Employees
1-3 Years of Experience
95 Employees
1-3 Years of Experience
Consumer Web • Digital Media • Social Media
As a Law Enforcement Response Specialist at MediaLab, you will handle legal requests and processes from law enforcement agencies, maintain records, and ensure compliance with legal standards. You will also contribute to refining internal procedures and work closely with cross-functional teams for effective communication. This role requires discretion, problem-solving skills, and the ability to handle sensitive information professionally.
4 Days Ago
USA
Remote
875 Employees
1-3 Years of Experience
875 Employees
1-3 Years of Experience
Cybersecurity
Expense Specialists at GuidePoint Security support the accounting and payroll teams by processing and auditing employee expense reports, preparing payment lists, and reconciling data in NetSuite. They also help document corporate procedures and communicate effectively within the organization.
4 Days Ago
United States
Remote
397 Employees
1-3 Years of Experience
397 Employees
1-3 Years of Experience
Edtech
An Implementation Specialist I will develop and implement course content, collaborate with project teams to deliver innovative materials, format content according to project specifications, and maintain course content using established systems. The role involves using various software tools and participating in project planning and problem-solving.
4 Days Ago
US
Remote
181 Employees
75K-85K Annually
5-7 Years of Experience
181 Employees
75K-85K Annually
5-7 Years of Experience
eCommerce • Insurance • Software
The Customer Care Manager oversees an omni-channel contact center, managing both internal teams and BPO partners. Responsibilities include ensuring service level agreements are met, driving process improvements, monitoring performance metrics, and fostering a positive customer-focused culture.
4 Days Ago
US
Remote
223 Employees
5-7 Years of Experience
223 Employees
5-7 Years of Experience
Big Data • Cloud • Information Technology • Software • Analytics • Business Intelligence • Big Data Analytics
The Customer Success Engineer at Lakeside Software will provide technical solutions and support to enterprise customers, develop best practices for SysTrack implementation, and build strong customer relationships to enhance product adoption and satisfaction.
Top Benefits:
401-K
401-K Matching
Adoption Assistance
+46 More
4 Days Ago
7 Locations
Remote
263 Employees
3-5 Years of Experience
263 Employees
3-5 Years of Experience
Logistics
The Operations Support Representative will ensure the timely delivery of critical medical supplies, handle shipment issues, protect patient confidentiality, and maintain communication with stakeholders. Key responsibilities include managing shipment bookings, maintaining records, generating reports, providing customer support, and escalating issues as needed.
4 Days Ago
United States
Remote
263 Employees
1-3 Years of Experience
263 Employees
1-3 Years of Experience
Software
The Appraisal Specialist manages all appraisal activities within a financial institution, ensuring a seamless process from ordering to delivery. They interact with various appraisal reports and ensure compliance with FHA and USPAP regulations while providing excellent customer service.
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