Top Customer Success Jobs in Boston, MA

As a Customer Support Representative at DeepScribe, you will be the primary point of contact for customers, addressing their inquiries, diagnosing issues, and helping them maximize the value of the product. The role involves collaborating cross-functionally to identify patterns in customer concerns and ensure a positive customer experience.

The Senior Director of Customer Success at AccuWeather will lead a team focused on ensuring customer satisfaction and retention, enhancing customer engagement, and aligning initiatives with business goals. Responsibilities include developing customer success strategies, mentoring team members, managing key client relationships, and establishing performance metrics. The role also involves overseeing onboarding and gathering customer feedback.

The Field Support Representative is responsible for installing and repairing thermal insulation jackets, ensuring compliance with HSSE policies, meeting customer expectations, and providing daily reports on project statuses. The role requires technical knowledge, strong communication skills, and the ability to analyze mechanical problems independently.

The Training Specialist will onboard new HCF Support agents, designing and delivering training programs to enhance their skills and product knowledge. Responsibilities include managing training sessions, conducting assessments, and updating training content while collaborating with product managers and internal stakeholders.

The Client Operations Associate will enhance customer experiences by addressing inquiries and requests, facilitating resolutions independently or collaboratively with internal teams. A focus on developing accounts payable knowledge, communicating customer needs, and providing training is essential, ensuring that customer satisfaction and retention are prioritized in a fast-paced, dynamic environment.

Interbrand is looking for exceptional talent across Strategy, Design, Client Management, and beyond. They are committed to creating an inclusive human culture and are advocates of diversity, equity, and inclusion in the workplace.

The LVR Representative will manage LTL deliveries and collections for CHEP, ensuring DOT compliance and safety. Responsibilities include optimizing routes, building partnerships, documenting delivery data, and training new LVR Representatives. This role focuses on enhancing customer service and operational efficiency.