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eCommerce • Retail
Lead end-to-end performance of customer-facing conversational AI and knowledge base. Design, test, and optimize AI conversations, define intents and success metrics, analyze KPIs, maintain enterprise knowledge, run continuous improvement using analytics and experimentation, and partner cross-functionally to improve CX and business outcomes.
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IntercomIntercom FinLarge Language ModelsLlm PromptingLookerNotionPrompt EngineeringSigmaTableau
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