Lead and define AI architecture, ensuring scalable, reliable AI systems while mentoring engineers and collaborating with product teams.

Lead design and delivery of AI-driven product solutions across the commerce platform. Own high- and low-level architecture, implement scalable RAG/LLM systems, select AI infrastructure, mentor teams, and collaborate with product and engineering leadership to execute AI strategy and rapid experimentation.

Design and build agent-based AI features that integrate across BigCommerce and partner systems. Connect agents to MCP servers, enable natural-language store management actions, integrate assistants into the control panel, collaborate with designers and NLP experts, prototype POCs, and contribute to tooling for LLM fine-tuning, prompt engineering, and safe action execution.