The Role
As an FA Zscaler Administrator you will be responsible for the configuration, operation, and improvement of the FA Zscaler platform, Zscaler products include ZIA, ZPA and ZDX. This role ensures secure, reliable, and high-performance access to the internet and private applications while supporting zero trust networking principles across the organization.
The administrator will work closely with Networking, Security, Identity, and End-User Computing teams to implement policies, troubleshoot issues, and support business and security objectives.
Responsibilities:
Zscaler Platform
Formal Education & Certification
The administrator will work closely with Networking, Security, Identity, and End-User Computing teams to implement policies, troubleshoot issues, and support business and security objectives.
Responsibilities:
Zscaler Platform
- Maintain operational health of the FA Zscaler platform, identifying KPI’s for monitoring, capacity planning and ensuring efficient usage of the platform
- Create and maintain documentation in a globalized and dynamic environment, including operating procedures for repetitive task completion.
- Manage global access to URLs, Cloud applications, SSL Inspection and threat protection policies.
- Provide reporting to key stakeholders within FA that identify the health and efficacy of the platform settings, controls, protections and alerts
- Analyze web traffic logs and alerts to identify emerging security risks and performance concerns
- Participate in a globalized ticket queue to track and resolve issues and changes requests
- Support secure access to private applications in the most performant manner.
- Improve existing app segmentation to increase access clarity and facilitate the traffic forwarding to be as close to the application as possible.
- Experience with basic virtualization and cloud hyperscalers (Azure/AWS ) for the purposes of ZPA application connector management and troubleshooting
- Manage, maintain and upgrade global fleet of Zscaler client connector for all OS varieties.
- Firm understanding of ZCC client posture settings, forwarding profiles and Zscaler tunnel configurations
Formal Education & Certification
- Four-year university degree or college diploma in the field of computer science and/or 1-3+ years equivalent work experience.
- The following certifications are highly desired, but not required:
- ZDNA or ZDTE
- 1-3+ years’ experience managing and configuring Zscaler products across a multi-cloud environment
- Excellent understanding of large, interconnected networks, DNS, and basic network troubleshooting.
- Basic understanding of orchestration and automation methodologies pertaining to AWS (CloudFormation), Azure (ARM and BICEP), or Terraform.
- Proficient at developing in any of the following: JavaScript, Python, Java, .NET, or similar languages.
- Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
- Knowledge of applicable data privacy practices and laws.
- Experience interacting with Zscaler API in legacy mode or ONE API.
- Zidentity experience
- Understanding of CI/CD (Continuous Integration / Continuous Deliver) software development principles and use of Visual Studio and GIT.
- Strong interpersonal, written, and oral communication skills.
- Able to conduct research into networking issues and products as required.
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
- Ability to present ideas in a user-friendly language.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Experience working in a team-oriented, collaborative environment.
- Exceptional documentation & technical writing skills.
- Passionate about providing a high quality of service and believes in relentless customer satisfaction.
- Promote a strong work ethic with the ability to meet commitments & deadlines.
- Ability to maintain ownership & independence in a fast-paced high-volume environment.
- Ability to maintain a sense of professionalism & urgency in all customer communications.
First Advantage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Advantage and has not been reviewed or approved by First Advantage.
-
Retirement Support — A retirement plan is consistently described as part of the core package, including a 401(k) with an employer match and match levels that can be competitive. An Employee Stock Purchase Plan is also referenced alongside retirement, adding another long-term savings vehicle in some regions.
-
Leave & Time Off Breadth — Time off is positioned as a meaningful strength, with generous vacation/holiday coverage and policies that can be flexible depending on employee type. Flexible Time Off for salaried roles, accrual-based PTO for hourly roles, and Volunteer Time Off are all cited as available in the broader package.
-
Healthcare Strength — Medical coverage appears anchored in a mainstream national network, with Aetna-administered options referenced and broad provider acceptance highlighted. Overall medical coverage is framed as fairly good to very good in quality, even if the exact plan design varies by state and year.
First Advantage Insights
Similar Jobs
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.
