Zoom Chat Development Engineer

Responsibilities:  

• Develop and maintain XMPP IM servers;
• Design the overall architecture of features in XMPP and communication protocol with Web/Client/PWA, which includes detailed XMPP stanzas, HTTP API requests and response between 3rd party and XMPP;
• Implement the test cases for the new features;
• Develop software for Zoom XMPP Server, provide specific HTTP API interfaces for the client teams;
• Integration testing with development branch and release branch;
• Responsible for Production environment and Server tuning;
• For each release version, ensure no Server code errors or warnings by dialyzer;
• Go through unit/falcon test case, ensuring no crash, and functions work as expected;
• Improve server performance, with newly introduced OTP features;
• Troubleshoot and identify root cause and issue resolution;
• Review the production logs from server, analyze the XMPP process logic to identify the root cause;
• Analyze erl_crash.dump generated by Erlang VM, collect the relevant process stack information and research to identify the root cause;
• Improve the server code based on the bugs analysis;
• Support and maintain existing software functionality to investigate, analyze, and correct identified defects;
• Test performance for each release, making sure the performance is not affected by new features (Ex: Use Tsung to simulate huge amounts of client connections in the new release and compare the metrics of CPU/scheduler/memory with those of previous release);
• Improve the server performance by analyzing the performance test results and identify bottlenecks and problematic code in the new release;
• Maintain the automation testing tools and improve the tool functionality to support more automation in the software testing process;
• Work with Product Manager (PM) to implement new IM features;
• Discuss with PM to achieve understanding of the new feature;
• Develop use-cases to gain a clear understanding of feature requirements;
• Implement and test new features;
• Work closely with remote teams and collaborate on implementation of features for each release cycle;
• Support the integration development with other systems based on XMPP;
• Include the Webinar team which goes through XMPP to match various requirements; and
• Co-work with Client/Marketplace team and 3rd parties to match feature requests.

What we're looking for: 

• Requires a Bachelor's degree in Electronic Engineering, a related field, or a foreign degree equivalent;
• Must have 4 years of experience in job offered or related occupation;
• Must have 4 years of experience in Erlang;
• Must have 4 years of experience in distributed software services;
• Must have 4 years of experience in Software Engineering;
• Must have 4 years of experience in Software Design;
• Must have 4 years of experience in Software Architecture;
• Must have 2 years of experience in Ejabberd;
• Must have 2 years of experience in XMPP; and
• Must have 2 years of experience in building messaging systems and highly distributed communication platforms.
• Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel.

Zoom Communications, Inc.

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Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.