The Role
The Zone Business Operations Manager monitors operational metrics, drives execution, engages with stakeholders, and improves processes to boost performance in the zone.
Summary Generated by Built In
About the Role
Zone Business Operations is the owner of ground truth in the zone, the person who truly understands what is happening across drivers, customers, merchants, and local stakeholders.
This role acts as the execution driver of the zone, translating strategy into real impact on the ground. The success, stagnation, or decline of a zone is heavily influenced by how well this role identifies issues, drives actions, and ensures consistent execution.
You will be the bridge between data, strategy, and reality, ensuring decisions are grounded in actual field conditions and lead to measurable outcomes.
What you will do
- Monitor key operational metrics, identify root causes, and drive timely interventions
- Translate data insights into clear, actionable execution plans and ensure follow through on the ground
- Lead zone level initiatives to improve demand, supply reliability, and operational performance
- Drive on ground engagement with drivers, customers, merchants, and local stakeholders to gather insights and resolve operational gaps
- Become the POI expert of the zone: understand POI mapping, characteristics, demand patterns, and actively manage/improve POI performance
- Own and resolve map related issues (accuracy, coverage, pin location) to ensure smooth operations and user experience
- Continuously improve processes to enhance efficiency, scalability, and execution consistency
What you will need
- Minimum 5 years of experience in operations, business operations, or field operations roles.
- Strong problem-solving skills with the ability to handle on-ground, operational challenges.
- Comfortable with fieldwork and stakeholder engagement (drivers, merchants, customers).
- Good understanding of operational processes and execution excellence.
- Data-driven mindset; able to use insights to identify issues and drive improvements.
- Strong coordination and communication skills across teams and stakeholders.
- Fluent in Bahasa Indonesia; working proficiency in English is preferred.
About the Team
The zone team operates with a clear leadership structure, bringing together strategy, insights, and execution to drive business performance. Each zone is led by a Zone General Manager, supported by a Zone Strategy Manager and a Zone Business Operations Manager.
The zone team operates with a clear leadership structure, bringing together strategy, insights, and execution to drive business performance. Each zone is led by a Zone General Manager, supported by a Zone Strategy Manager and a Zone Business Operations Manager.
The Zone General Manager sets the overall direction and strategy, while the Zone Strategy Manager provides data-driven insights to inform key decisions. The Zone Business Operations Manager focuses on execution, ensuring plans are translated into strong on-the-ground performance and operational excellence.
Together, the team owns end-to-end zone performance, working closely to drive growth, respond to market dynamics, and deliver meaningful results.
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
#LI-ONSITE
Skills Required
- Minimum 5 years of experience in operations, business operations, or field operations roles
- Strong problem-solving skills
- Fluent in Bahasa Indonesia; working proficiency in English
GoTo Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GoTo Group and has not been reviewed or approved by GoTo Group.
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Fair & Transparent Compensation — Pay is considered competitive to above market for many corporate roles across core entities such as Gojek, Tokopedia, and GoTo Financial. Base pay is often characterized as solid or above market in Indonesia tech roles.
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Healthcare Strength — Medical coverage is characterized as strong in Indonesia and often extends to spouses and children. Company materials also highlight wellness support, parental insurance, and mental‑health counseling for employees and families.
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Leave & Time Off Breadth — Leave programs are described as generous, including maternity, paternity, and other special leave types at Tokopedia. Broader time‑off and flexibility practices are portrayed as supportive across corporate roles.
GoTo Group Insights
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The Company
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
