The Role
Manage and optimize the Zoho ecosystem, support business operations, implement automations, and provide training and support for end-users.
Summary Generated by Built In
You’ll be the go-to expert for managing, and optimising our Zoho ecosystem to support both
internal teams and client-facing operations. You’ll work closely with stakeholders across the
business to understand workflows, customise Zoho applications, and build smart automations
that simplify processes and drive efficiency. From maintaining system integrity to developing
scalable solutions, your work will directly impact how smoothly our tribe and our clients operate
every day.
This is an office based role and we have offices in:
Cebu City
Dumaguete
(*Feel free to let us know which office you would be interested to be a part of)
What You'll Do
- Administer, maintain, and continuously optimise the Zoho to support business operations & scalability
- Manage and support Zoho applications including Zoho CRM, People, Recruit, and related tools
- Analyse data within Zoho and external sources that support decision-making
- Troubleshoot system issues and ensure timely resolution with minimal disruption to users
- Collaborate with departments to understand operational needs and translate them into technical solutions
- Provide ongoing end-user support, including system guidance, issue resolution, and user assistance
- Maintain system documentation, processes, and user guides to support consistency and knowledge sharing
- Deliver user training & onboarding to drive the effective use of Zoho systems
- Ensure data integrity, security, and compliance across all Zoho platforms
Requirements
What We're Looking For
- Bachelor’s degree in Computer Science, Information Technology, or a related course
- Hands-on experience administering the Zoho One Suite, with strong expertise in advanced CRM configuration
- Solid knowledge of Zoho applications including Zoho CRM, Zoho People, Zoho Survey, Zoho Sign, and related tools
- Strong data analysis, including extracting insights within Zoho & from external data sources
- Proven problem-solving & the ability to diagnose system issues and implement effective solutions
- Ability to work autonomously while also collaborating effectively within cross-functional teams
- High attention to detail, with the capability to manage multiple projects
- Deliver user training & onboarding to drive the effective use of Zoho systems
- Clear and professional communication skills, both written and verbal
- Experience providing end-user support, system documentation, and training
Benefits
The Perks
- A comprehensive benefits package, including paid leaves
- Dayshift
- HMO on day 1 for you and your dependent
- Training and career development opportunities
- Fun social events and a supportive team culture
- Fixed weekends off + Christmas & New Year off
Ready to JOIN THE TRIBE?
If you want to grow your skills, support global teams and build a rewarding career in the world of tech, we’d love to meet you!
Tara na, apply na!
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related course
- Hands-on experience administering Zoho One Suite
- Expertise in Zoho CRM configuration
- Strong knowledge of Zoho applications
- Strong data analysis skills
- Proven problem-solving skills
- Clear and professional communication skills
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The Company
What We Do
5 ELK is an outsourcing provider that offers remote staffing solutions, specializing in helping Australian and UK financial services businesses, such as financial advice firms, build and manage offshore teams for administrative and back-office tasks.
