Zoho Solution Architect

Key Responsibilities  

1. Solution Design & Architecture  

• Understand business processes and translate them into scalable Zoho solutions.
  

• Design end-to-end architecture covering CRM, Finance, People, Creator apps, and integrations.
  

• Prepare technical architecture documents, workflow diagrams, and data models.
  

• Define As-Is and To-Be processes and solution roadmap.
  

2. Zoho Implementation & Customization  

• Lead configuration and customization across multiple Zoho apps.
  

• Develop Creator applications using Deluge scripting, workflows, APIs, and custom functions.
  

• Build automation, blueprints, approval processes, and business rules.
  

• Implement Finance suite (Books, Inventory, Invoice, Payroll) as per business need.
  

3. Integration Management  

• Integrate Zoho apps with external systems such as SAP, Oracle, custom ERPs, WhatsApp, dialers, payment gateways, etc.
  

• Work with REST APIs, Webhooks, and third-party integration platforms.
  

• Ensure smooth data flow and secure communication between systems.
  

4. Project Leadership  

• Work closely with project managers, consultants, and developers for successful delivery.
  

• Mentor technical teams and review solution design and code quality.
  

• Handle client workshops, requirement gathering, and UAT support.
  

• Ensure projects are delivered within timelines and aligned with client goals.
  

5. Reporting & Analytics  

• Build dashboards and reports using Zoho Analytics.
  

• Understand BI requirements and design data pipelines from multiple sources.
  

6. Client Engagement  

• Conduct client meetings, demos, and training sessions.
  

• Understand customer pain points and recommend best practices.
  

• Provide post-go-live support and continuous improvement recommendations.
  

Required Skills & Qualifications  

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Technical Skills  

• Strong expertise in Zoho CRM, Zoho Creator, Zoho Books, Zoho Inventory, Zoho People, Zoho Analytics, Zoho Projects, Zoho Desk.
  

• Hands-on experience with Deluge scripting.
  

• Strong understanding of API integration, webhooks, and JSON/XML.
  

• Knowledge of database and data modeling concepts.
  

• Experience in building complex workflows and automation.
  

• Familiarity with cloud platforms and SaaS ecosystems.
  

Soft Skills  

• Excellent problem-solving and analytical skills.
  

• Strong communication skills for client interactions.
  

• Ability to lead and mentor a technical team.
  

• Attention to detail and documentation skills.
  

• Ability to convert business requirements into technical solutions.