The Role
Manage and optimize the company’s Zoho ecosystem, including Creator, CRM, Desk, Projects, Books, and Analytics. Responsibilities include configuring workflows, automations, dashboards, user permissions, integrations, customer support operations, reporting, troubleshooting, documentation, and process improvements. The role serves as the primary Zoho contact and partners with stakeholders to implement scalable business systems and improve operational efficiency.
Summary Generated by Built In
About the Role:
We are a growing startup looking for a hands-on Zoho Administrator to manage and optimize our complete Zoho ecosystem. This role involves enabling business operations, managing customer support systems, and driving process efficiency across teams.
The ideal candidate will act as the go-to person for all Zoho-related requirements across the organization.
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Key Responsibilities:
* Administer and manage all Zoho applications (Zoho Creator, CRM, Desk, Books, Projects, Analytics, etc.)
* Act as the primary point of contact for all Zoho-related work and queries
* Own end-to-end Zoho Desk setup and customer support operations (ticketing, SLAs, workflows, automations)
* Design and develop applications and workflows using Zoho Creator
* Configure and manage Zoho Analytics (dashboards, reports, and insights)
* Manage and optimize Zoho CRM (modules, workflows, pipelines, and reporting)
* Configure and maintain Zoho Projects (project setup, task management, workflows, and tracking)
* Manage user access, roles, and permissions across Zoho applications
* Build and maintain basic integrations with third-party tools
* Create and maintain reports, dashboards, and business insights
* Identify process gaps and drive process improvements and automation
* Ensure data accuracy, system performance, and smooth day-to-day operations
* Troubleshoot issues and provide ongoing system support
* Maintain documentation and follow system best practices
Requirements
Preferred Skills & Qualifications:
* Hands-on experience with Zoho Creator (must-have)
* Good working knowledge of multiple Zoho applications (CRM, Desk, Projects, Analytics, etc.)
* Experience with Zoho Desk (customer support workflows)
* Understanding of workflow automation and basic integrations
* Basic understanding of reporting and dashboards
* Ability to work closely with stakeholders to understand and implement requirements
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Good to Have (Plus Points):
* Experience in Project Management
* Exposure to Process Excellence / Continuous Improvement
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What We’re Looking For:
* Ownership-driven individual who can manage systems end-to-end
* Strong problem-solving mindset
* Ability to adapt and scale processes in a growing startup
Skills Required
- Hands-on experience with Zoho Creator
- Working knowledge of multiple Zoho applications, including CRM, Desk, Projects, and Analytics
- Experience with Zoho Desk customer support workflows
- Understanding of workflow automation and basic integrations
- Basic understanding of reporting and dashboards
- Ability to work closely with stakeholders to understand and implement requirements
- Experience in project management
- Exposure to process excellence or continuous improvement
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The Company
What We Do
Ayati Devices creates innovative medical technologies that help healthcare professionals detect disease earlier, improve patient outcomes, and make advanced diagnostics accessible worldwide. It specializes in smart solutions for diabetic foot and neuropathy assessment, supplying tools for accurate early diagnosis and effective patient management. Its mission is to make meaningful healthcare technology accessible through practical, affordable diagnostic innovation for clinicians and patients alike.
