Key Responsibilities:
Administer and manage the entire Zoho One suite, including but not limited to Zoho CRM, Creator, Books, People, Desk, Campaigns, Projects, and Analytics.
Create and manage user roles, permissions, and access controls across applications to enforce security and operational needs.
Develop, configure, and optimize workflows, automation, and integrations within Zoho applications to improve business efficiency.
Maintain and monitor data accuracy, consistency, backups, and ensure smooth data migrations during system upgrades or rollouts.
Provide first-level support, troubleshooting, and training on Zoho applications to internal users, ensuring effective utilization.
Collaborate with cross-functional teams to gather requirements, design solutions, and implement customizations aligned with business processes.
Liaise with Zoho support, external vendors, and implementation partners for advanced technical support, configuration changes, and system enhancements.
Monitor system performance, stay updated with Zoho product enhancements, and drive continuous improvement.
Develop and maintain documentation for Zoho configurations, custom views, reports, Standard Operating Procedures (SOPs), and training materials.
Lead change management efforts to drive user adoption and proper utilization of Zoho tools.
Requirements
Skills Required
- Bachelor's degree in IT, Computer Science, Business Administration, or related field
- 2-5 years of experience in Zoho administration or similar ERP/CRM administration
- Strong knowledge of Zoho One applications (CRM, Creator, Books, People)
- Proficiency in customizing workflows, automation, reports, dashboards, and integrations
- Proficiency with Deluge scripting for Zoho customizations
- Solid problem-solving and troubleshooting skills for technical issues
- Excellent communication and coordination skills with stakeholders and end-users
- Ability to manage multiple projects and priorities independently
- Experience training and supporting users on enterprise software
- Zoho certifications
- Detail-oriented and process-driven approach to administration
- Capacity to maintain confidentiality and data security
- Proactive attitude and passion for leveraging technology to improve processes
What We Do
Immunity Networks & Technologies Pvt. Ltd. is a Make-in-India OEM specializing in enterprise networking solutions. Founded in 2009, the company designs, engineers, and manufactures a full stack of networking hardware and software, including WiFi 6 access points, L2/L3 managed switching, security gateways, and the Net Cloud AIOps platform, providing intelligent and secure connectivity for enterprises and public infrastructure across India.
