The Role
Manage daily zipline operations, supervise and coach staff, maintain safety and equipment, assist General Manager with training, inspections, risk management, scheduling, housing oversight, and special events. Track training and safety records and support course maintenance and supply ordering.
Summary Generated by Built In
Responsible for managing zipline site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.
Key Responsibilities and Accountabilities:
- Assist General Manager with all necessary tasks.
- Oversee staff, correct, coach and manage staff.
- Manage and delegate work to Asst. course manager.
- Assist General Manager with “Periodic Course Inspection”
- Primary care and maintenance of the zipline course and equipment.
- Assist in planning and execution of pre-season staff training.
- Pre-season opening, and post season shut down of zipline operations.
- Assist General Manager in course risk management and policy.
- Assist General Manager in equipment purchases.
- Assist General Manager with staff evaluations.
- Assisting the General manager with social media.
- Primary tracking and organizing of staff training hours.
- Primary tracking and organizing of company safety records.
- Monitor and maintain equipment inspection system.
- Care and maintenance of zipline and housing property / grounds.
- Weekly meetings with General Manager and Assistant Course Manager.
- Assist General Manager with planning staff communications.
- Assist General Manager with special events.
- Tracking and assisting with reordering of supplies.
- Assist General Manager in overseeing housing management.
Required Qualifications:
- Minimum of 2 years managing in fast-paced, guest service atmosphere.
- Minimum 5 years working in customer service.
- minimum 1 year managing in zipline / challenge course industry.
- Minimum 5 years working in the zipline / challenge course Industry.
- Clean Motor Vehicle Record (MVR).
- Ability to work on feet for up to 11 hours a day.
- Flexibility with scheduling.
- Must have a “Safety First” mentality.
- Ability to think calm and critically in high-stress situations.
- Ability to grow and maintain a positive team.
- Ability to maintain and project a positive attitude in all weather conditions.
- Ability and willingness to coordinate and assist in course maintenance as needed.
- Strong, professional written and verbal communications skills.
- First Aid and CPR certified.
Preferred Qualifications:
- 5 years managing in a fast-paced, guest service atmosphere.
- Experience on multiple courses.
- Professional rescue and ropes training or certifications.
- ACCT Course Manager certification.
- Experience in shuttle driving.
- General knowledge of zip course maintenance.
- Experience operating skid-steer and mini-excavator a major plus.
- Experience working in seasonal tourism a major.
- Proficient computer skills in both Mac & PC.
- Proficient with social media.
- Familiarity with Denali National Park history, landscape and wildlife.
- Prior visitation to Denali.
Pay is DOE: $22 ($20 hourly base wage + $2 per hour end of season bonus)
*Single Room Housing*
Skills Required
- 2+ years managing in a fast-paced guest service atmosphere
- 5+ years customer service experience
- 1+ year managing in zipline/challenge course industry
- 5+ years working in zipline/challenge course industry
- Clean Motor Vehicle Record (MVR)
- Ability to work on feet up to 11 hours a day
- Flexibility with scheduling
- Safety First mentality
- Ability to think calmly and critically in high-stress situations
- Ability to grow and maintain a positive team
- Ability to maintain and project a positive attitude in all weather conditions
- Ability and willingness to coordinate and assist in course maintenance as needed
- Strong professional written and verbal communication skills
- First Aid and CPR certified
- 5 years managing in a fast-paced guest service atmosphere (preferred)
- Experience on multiple courses
- Professional rescue and ropes training or certifications
- ACCT Course Manager certification
- Experience in shuttle driving
- General knowledge of zip course maintenance
- Experience operating skid-steer and mini-excavator
- Experience working in seasonal tourism
- Proficient computer skills in both Mac & PC
- Proficient with social media
- Familiarity with Denali National Park history, landscape and wildlife
- Prior visitation to Denali
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The Company
What We Do
Denali Park Adventures is a locally owned and operated adventure tour company located just outside the entrance to Denali National Park in Alaska. The company specializes in providing a variety of outdoor experiences, including guided ATV tours, scenic Jeep excursions, and thrilling zipline tours, catering to all ages and skill levels.
