ZenGuide Premium Services Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
 

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
ZenGuide Premium Services Manager

The ZenGuide Premium Services (PS) Manager guides the team by setting goals, delegating tasks and setting deadlines with a focus on continually improving processes and procedures. The ZenGuide PS Manager must be able to motivate team members, provide coaching and resolve issues.

Essential Duties:

• Responsible for administering Zen Guide’s Cyber Security Education and Assessments for PS customers Communicate strategies and best practices with staff or clients for the services provided by the PS team

• Conduct regular team meetings with team members

• Ongoing training Product updates Hear about successes and pain points

• Conduct weekly one-on-one meetings with direct reports, establish goals and discuss concerns

• Regularly check on customer program summaries

• Monitor and report on team’s performance to senior leadership

• Maintain quarterly staff utilization reporting

• Document staff successes and challenges

• Monitor and supervise the double check processes

• Stay current on ZenGuide product additions and changes.

• Ensure all team members are informed and can accurately communicate information with customers.

• Special projects as needed to address PS issues and features

• Assist sales when potential customers have PS related questions Monitor customers that are near renewal

• Track renewal challenges, report in ZenGuide Churn meetings

• Alert account managers when needed

• Escalate PS customer issues

• Documents and track efforts

• Find excellent candidates and drive interviewing and hiring process

• Evaluate new customers and assign PS Reps to them

Qualifications:

• BS in Computer Sciences or Information Technology

• Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS

• Demonstrated ability to develop technical skills

• Excellent communication and leadership skills

• Strong interpersonal and customer management skills

• Excellent time management skills.

• Experience with HTML IT background Excellent Excel skills

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 108,080.00 - 169,840.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 90,580.00 - 142,340.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 81,130.00 - 127,490.00 USD