- Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes.
- Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries.
- Utilize the Fiserv - Valley tools that support Zelle processing and disputes (Compass, SPC, IPS, TRECS, etc.).
- Conduct complex research and resolve all requests timely.
- Resolve inquiries and disputes with the purpose of identifying and reporting potential suspicious activity to CFIS.
- Must have excellent Customer Service and interpersonal skills.
- Ability to work in a fast-paced environment.
- Self-starter.
- Strong time management skills and ability to prioritize tasks.
- Ability to learn and comprehend new system processes.
- Reliability, flexibility, professional etiquette and sound judgement are important.
- Must be computer proficient.
- Must be able to review and analyze data reports and manuals; must be computer proficient.
- Must be able to communicate effectively via telephone and in person.
- Proven ability to work cooperatively but also assume administrative responsibilities.
- Ability to learn and comprehend new system processes.
- High school diploma or GED with a minimum of 3 years' experience in electronic payments (Wires, ACH, ATM, etc.) or cash management.
- Experience in banking, particularly in EFT or operations areas.
- Strong Accounting/Reconciliation background and/or experience with dispute - resolution is preferred.
Top Skills
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927.
For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small.
We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed.
©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
