At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients.
A Little About You
You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Position Overview
The Technology Portfolio Director serves as the primary point of contact between the enterprise technology function and the assigned Zelis Business Unit(s). This highly visible role is responsible for building and maintaining relationships with key business and technology leaders in the assigned business unit(s). The Portfolio Director will manage partner requests and associated tech-enabled work plans from intake through delivery. Additionally, this role will be responsible for coordinating plans and deliverables with the Agile Delivery Team, PMO, Product Management, and engineering teams. Tracking of risks and clearing of impediments on behalf of partner businesses is required, as is the regular communication of portfolio updates to stakeholders and partner business leaders. This role requires an individual with excellent interpersonal communication skills, a proactive growth-minded work ethic, and demonstrated success managing and delivering highly complex technology-enabled business solutions to senior level executives.What You’ll Do
Key Responsibilities:
Develop and manage steadfast relationships with leaders at various levels of the assigned BU.
Act as a trusted advisor and liaison between the BU and enterprise technology, fostering a collaborative environment where BU stakeholders feel heard and valued.
Serve as a central point of contact, fostering seamless communication and collaboration between the BU and enterprise technology.
Prioritize active listening and open communication to fully understand BU strategies, processes, and challenges.
Proactively identify and address potential communication breakdowns or conflicts.
Understand BU strategic objectives and roadmaps and ensure cross-functional commitment and enterprise technology roadmap alignment.
Facilitate productive meetings and workshops with BU and enterprise technology stakeholders to gather requirements, resolve issues, and drive alignment.
Establish and lead recurring portfolio update presentations with key BU partners. Highlighting progress and addressing potential risks.
Contribute to the development of BU business case documentation and plans for major initiatives as needed for enterprise technology-enabling functions.
Build and manage a meaningful, portfolio-level view of all enterprise technology-enabled programs on the assigned BU roadmap, from intake through delivery.
Identify ways to logically combine initiatives to create more value / reduce separate efforts, where possible.
Identify risks, develop mitigation plans, and communicate effectively to stakeholders and leadership.
Create clear problem definition, scope, and requirements documentation in Jira/Confluence.
Build and manage detailed plans in Jira for BU-specific programs which are enterprise technology-enabled.
Keeps track of outstanding tasks and ensures their completion through relentless pursuit.
Maintains timely, objective transparency into the health of enterprise technology roadmap commitments.
Provide feedback to enterprise technology teams based on BU stakeholder feedback and performance data.
Performs other duties as assigned.
What You’ll Bring to Zelis
Professional Experience/Qualifications
A minimum of 10 years of experience in IT project management, with demonstrated ability to deliver complex technology initiatives from concept to go-live.
A minimum of 5 years of experience serving in a highly visible technology product or project-focused role responsible for being the single point-of-contact to business executives.
A minimum of 5 years of experience with Agile methodologies.
Proven experience developing budgets, roadmaps, and program plans for cross-functional technology initiatives.
Experience in escalating risks to senior leadership and gaining consensus around mitigation plans.
5+ years of experience managing projects using Jira.
PMP, PgMP, and/or PfMP certification strongly preferred.
SAFe/Agile/Scrum certifications are a plus.
Healthcare technology organization experience is a plus.
Leadership requirements include:
Servant leader with a growth mindset.
Strategic thinker passionate about driving results and building positive relationships.
Demonstrated ability to actively listen, empathize, and understand diverse perspectives.
Proven facilitation and conflict resolution skills.
Strong operator mentality with a “get it done” attitude, capable of balancing high-level strategic thinking with hands-on execution.
Demonstrated ability to effectively influence and collaborate with diverse internal stakeholders.
Strong analytical and problem-solving abilities.
Demonstrated success delivering results, measuring performance, and ensuring accountability.
A team player with strong partnership and collaborative style.
Excellent verbal and written communications skills, including meeting facilitation and presentation.
Ability to thrive in a dynamic and fast-paced environment.
Ability to lead without authority and rally teammates around agreed goals.
Education:
Bachelor’s degree or equivalent work experience required; MBA or master’s degree preferred
Work Environment:
Can work remotely; travel requirements to (primarily) domestic destinations 10 – 20%
A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs, where deadlines exist and when necessary.
A standard business environment exists with moderate noise levels.
Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
Ability to sit for extended periods of time.
Location and Workplace Flexibility
We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
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What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
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