Yee gu.aa yax x wán Services Manager

Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract.

The Yee gu.aa yax xˈwán Services Manager (Services Manager) serves as the primary point of contact and oversight for KIC’s Permanent Supportive Housing (PSH). This position works collaboratively with the Housing Director, other tribal departments, and external partners to provide housing stability for the residents. Acting as a staff and services liaison, this position will oversee all needs associated with PSH, ensuring Housing First principles are followed, residents are receiving services as required for program, and that partner agencies are providing appropriate services as outlined in program Memorandum of Agreements (MOA).

Creates a needs-based environment where both staff and clients feel supported, respected, and connected to care; this position will work with the finance Revenue Cycle to create sustainability in program funding. Additional focus will be on property and service management oversight. The Services Manager will be responsible for creating a program that fosters resident independence through social development successes.

• Provide direct oversight and accountability for PSH in alignment with all funding sources and investor requirements.
• Supervise onsite staff in daily operations interdepartmentally; serving as the primary point of coordination for all functions, administrative, operational and logistical.
• Oversee regular daily operations of property management, maintenance, repairs, and housekeeping; ensuring task completion.
• Maintain all routine, emergency and compliance maintenance and shift logs for regulation requirements.
• Provide direct administrative support, including answering phones, greeting tenants and supporting front desk coverage, as necessary.
• Address with property maintenance any tenancy issues, such as hoarding, lease violations, and offer crisis mediation making referrals to case management to ensure tenants are able to maintain housing as appropriate
• Maintain up-to-date directory of community resources and act as a liaison between future tenant- landlord-service provider relations during initial transition period.
• Ensure timely compliance with vacant unit turnover, maintenance, repairs, and ensure new leases meet all compliance requirements before reentry.
• Maintain staff schedule to ensure building safety and security requirements.
• Act as community liaison for PSH, meeting with community partners, neighbors, residents and grant partners, to ensure successful relationships.
• Maintain accurate, confidential resident records, ensuring program adherence to all compliance requirements.
• Promote resident autonomy, wellness, and social integration through utilization of community- based resources and Housing First approach.
• Establish and maintain long-term sustainable funding streams collaborating interdepartmentally.
• Other related duties as assigned.

• Four years’ experience working in a trauma-informed environment or practice.
• Two years’ experience in public, tribal or assisted housing programs.
• One-year experience in program management, supervisory or lead role.
• Associate’s degree in Public Administration, Business, Social Services or related field.
• A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
• Proof of valid driver's license with acceptable driving record.

• Bachelor’s degree in healthcare related field, business administration, public health, or a related field or equivalent combination of education, training and relevant work experience
• Certified Occupancy Specialist (COS), CORES Certification.
• Five years’ experience working in a trauma-informed environment or practice.
• Three years’ experience in public, tribal or assisted housing programs.
• Two years’ experience in supervisory role.
• Experience in community clinic preferred and a strong commitment to multi-disciplinary teamwork.

• Knowledge of regulatory guidelines, HUD Handbook 4350.3, Indian Housing Block Grant (IHBG) and Fair Housing laws.
• Knowledge of administrative protocols, record-keeping and standard office operating systems.
• Knowledge of Housing First Principles and trauma informed care.
• Knowledge of rental assistance and affordable housing programs including, Native American Housing Assistance and Self-Determination Act (NAHASDA), Low Income Housing Tax Credit (LIHTC) and other programs affiliated with this project.
• Ability to lead, train, and guide employees through utilizing positive solution-based methods.
• Ability to comprehend and interpret technical documentation such as federal housing regulations and associated policies and procedures.
• Knowledge of the community, social and economic resources available to low income and elderly individuals.
• Ability to draft professional documents, liaison between departments, coordinate effective complex communication, and instructions.
• Ability to effectively manage a budget.
• Ability to problem solve through analyzing and improving workflows in a challenging environment, with limited instruction.
• Ability to verify income, assets, and medical/childcare expenses to determine proper rent levels.
• Ability to provide outreach and intervene in a professional capacity to prevent and address resident housing related issues.
• Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
• Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
• Skills in operating personal computers using a variety of computer software.
• Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
• Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to work independently as well as with teams.

Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Uphold Values: To make decisions and behave in a manner consistent with KIC Workplace Values of Trust, Teamwork, Respect, and Accountability, as well as Southeast Traditional Tribal Values “Our Way of Life”.

Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.

Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The position works in a high traffic, fast paced environment, with continual disruption, and challenging situations. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.