Yardi Support Analyst

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This is a newly created role, born out of genuine growth in our Technology and Property Systems team, and a great moment to get in early and make it your own.
We're looking for someone with a Property Accounting or Finance background who's ready to trade the ledger for the ticket queue. You'll bring hands-on Yardi experience and solid accounting fundamentals; the technical Yardi admin and systems support skills come with full on the job training, mentoring and support.
This role is genuinely more about being a Yardi Finance subject matter expert who's ready to grow into systems support, than it is about arriving with deep IT experience. If you love figuring out why something's broken and enjoy being the person people turn to for answers, this is your next move.
Reporting to the Senior Business Systems Analyst (Yardi), this is a 12-month fixed-term contract, full-time, based in our Sydney office.

JOB DESCRIPTION

Key Accountabilities

• Provide Level 1 and Level 2 support for Yardi Finance-related incidents, issues and service requests

• Investigate and resolve issues across bond processing, payment and BECS-related processes, and bank book reconciliation

• Support Yardi finance modules including Accounts Payable, Accounts Receivable, General Ledger, Job Cost and Bank Book

• Assist with financial reconciliations, data validation and month-end troubleshooting

• Support financial data integrity and process compliance across the Yardi platform

• Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT)

• Document workarounds and resolutions in the shared knowledge base

• Progressively build Yardi administration skills including user setup, access management, system configuration, with on-the-job training provided

About You:

You bring a strong background in Property Accounting, Finance, Accounts Payable/Receivable or Lease Administration (finance side), and you're genuinely excited about transitioning into a Technology/IT Support career. You're a natural problem-solver who wants to know how systems work, not just process transactions, and you're ready to bring that curiosity to a growing team.

In addition, you bring:

• A degree in Accounting, Finance, Commerce or a related discipline

• Experience in Property Accounting, Accounting, or AP/AR in Real Estate - Build-to-Rent or Student Accommodation highly regarded

• Hands-on Yardi experience. Voyager Core Financials, Bank Book and Job Cost essential; CRM Flex or YPP a bonus

• Strong understanding of accounting principles, financial controls and reconciliation processes

• Strong analytical and problem-solving skills, with genuine curiosity about systems and technology

• Excellent communication and stakeholder management skills

• No prior IT support or ServiceNow experience required, training and mentoring provided

About Greystar: 

Greystar is a global leader in property management, development, and investment services. With offices throughout USA, Europe, South America and Asia Pacific, Greystar operates over $315 billion of real estate across 250 markets globally and more than $78 billion of assets under management within their institutional investments' platform.

Greystar is rapidly expanding their footprint into the Australian market. With a strong pipeline of future property releases, this is an amazing opportunity to join the journey of what is set to become a major market player in Australia. Be part of our story!

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds, identities, and abilities. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If this role excites you but you don't meet every listed requirement, we still encourage you to apply - we are interested in potential as well as experience!

To find out more about us and working at Greystar, click here: https://www.greystar.com/

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.  

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].