VILLAGE GREEN
Founded in 1919, Village Green is a diverse, people-first organization that has been recognized as one of the Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily for multiple years. We believe that any company's accomplishments are rooted in its people. Therefore, we provide all our associates with the tools, training, resources, and opportunities necessary to excel and become leaders in the industry.
Pay: $65k plus an Annual Bonus!
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Paid Time Off (PTO)
- 401(k) with a Company Match
Job DescriptionPOSITION OVERVIEW
The Software Support Specialist is responsible for delivering key support/help desk support to on-site and corporate associates for
property management software related issues.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
· Act as system user administrator and subject matter expert for company enterprise software solutions not limited to prospect lead management, resident and prospect portals, Internet lead source (ILS) syndication, applicant screening and payment processing systems
· Perform tasks necessary to keep assigned projects and programs running smoothly, such as records keeping, resource
coordination, scheduling, and ensuring compliance in line with company best practices
· Partner with various internal and external groups to define and recommend solutions that accommodate future innovation and
growth strategies
· Continuously monitor and respond to property management and ancillary product service requests in the company internal user helpdesk system, and deliver expeditious, high-quality resolutions in accordance with service level agreements (SLA)
· Escalation and continuous monitoring of internal user support concerns to third party vendor support, as necessary
· Consult product client support and review release notes to provide recommendations to the organization for upgrades/updates
· Test and validate program modules of moderate complexity to meet specifications and procedures standards
· Provide setup and/or installation support for payment scanning devices, and like devices, as applicable
· Participate in planning and deployment meetings for new enterprise product implementations; complete new product
questionnaires and/or coordinate completion thereof with partnering departments, communicate phased implementation
schedules to property operations, and coordinate training of new product sets
· User administration: user account maintenance, security role and permissions, password reset, etc.
· Participate in the creation of standards and compliance with Best Practices, Procedures and Standards within the organization
· Participate in all company Transition/Disposition Meetings and assists in the data migration of properties scheduled to operate
under Village Green’s enterprise PM systems
· Property Management Software transition prep, as may be assigned
· Perform due diligence file audits as may be assigned
· Assist with the onboarding or disposition of properties as may be needed
· Basic functional understanding of the products managed and maintained by other team members in the department
· Be available for other duties as assigned by Supervisor
· Always represents both Village Green and each owner in a professional and businesslike manner
QualificationsREQUIREMENTS
· Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion
· Exercise independent judgment
· Possess good problem-solving skills.
· Ability to travel on assignments on short notice.
· Ability to handle multiple tasks in an organized and efficient manner.
· Previous work experience with property management software and an understanding of the Microsoft Suite of programs
· Demonstrate sensitivity in handling confidential information.
· Must be team oriented and clearly communicate ideas to others.
· Property operations background preferred.
· Bachelor’s Degree preferred.
· Demonstrate the essential Corporate Culture Profile
Additional InformationVillage Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.
As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.
We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.
Skills Required
- Previous work experience with property management software
- Understanding of Microsoft Suite (Excel, Word, Outlook)
- User administration experience (account maintenance, roles, permissions, password resets)
- Ability to troubleshoot and resolve software/helpdesk tickets per SLA
- Ability to travel on assignments on short notice
- Good problem-solving skills and ability to handle multiple tasks
- Demonstrated professionalism, discretion, and sensitivity handling confidential information
- Team orientation and clear communication skills
- Property operations background
- Bachelor's Degree
What We Do
Village Green became one of the nation’s premier apartment companies by continually innovating to serve the evolving needs of residents and focusing on creating communities of long-term value. Today, we manage approximately 40,000 apartment homes within some 50 cities, along with integrated mixed-use retail spaces that include restaurants, coffee shops and markets. Our commitment, first and foremost, is to our customer—and that customer might be a resident, a client owner, or one of our 1,100 employees. TO OUR RESIDENTS — We believe customer service is priceless. Our operational philosophies are rooted in the underlying theme that it is our most important job to make the customer smile. We focus on community cleanliness, curb appeal, amenities, timely maintenance, resident programs, and best-in-class service to make each of our communities a great place to call home. TO OUR CLIENT OWNERS — We believe in the details. Our success comes only when we are effective at understanding and executing your investment goals for each asset we manage. Our interests are aligned through performance-based incentive fees to prove that we are committed to achieving the goals we set. We view our client owners as partners and steward your resources as if they were our own.
