#XPLORER 2027 Customer Support Centers improvement project

Posted 26 Days Ago
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Area, Viveiro, Lugo, Galicia, ESP
In-Office
Entry level
Aerospace
The Role
Six-month curricular internship and bachelor’s final project focused on improving Airbus Customer Support Center processes. The intern will analyze existing tools and workflows, identify pain points, propose process optimizations, develop digital solutions, collaborate with cross-functional teams, and prepare progress reports, presentations, and final recommendations while following Airbus quality and project management standards.
Summary Generated by Built In

Job Description:

Ready to join one of our Airbus Programs in Spain?
AIRBUS offers an internship (curricular practicum) program aimed at students who are in the last year of their degree with the main objective of acquiring professional skills through the development of a project in the company.
 

What do we offer?:

Internship (curricular practicum) program + Bachelor’s Degree Final Project (TFG).
 

Mission:

You will prepare a final year training project that will allow you to complete your official studies.
 

About practical training:

  • 6 months of curricular practicum at AIRBUS from February to July 2026

  • Part time: 5h / day - 25 hours per week (8h-13h)

  • Tutor assignment for continuous monitoring

Final project (TFG) to be carried out by the student:

Join our #XPLORER 2027 program to contribute to the strategic improvement projects of Customer Support Centers Spain and Rest of the world focusing on:

  • Conduct comprehensive analysis of existing Customer Support Center processes and tools.

  • Identify pain points and areas for improvement being one of this pain points the resources consolidation, control and follow up.

  • Propose innovative solutions and strategies to optimize processes

  • Collaborate with cross-functional teams.

  • Develop and deliver digital solutions to the different pain points identified.

  • Prepare detailed reports and presentations on project progress, findings, and recommendations for stakeholders as well as final results.

  • Adhere to Airbus Defence and Space quality standards and project management methodologies.

Required skills #AirbusDiversity

As a successful candidate, you will be able to demonstrate the following skills and experience:

  • Studying Degree in Industrial Engineering, Business Administration or equivalent

  • Fluent in English and Spanish (C1), other languages is a plus

  • Strong analytical and problem-solving skills, with a focus on process optimization.

  • Team spirit and great collaboration skills

  • Excellent communication and interpersonal skills, capable of working effectively in a multicultural environment.

  • Proactive attitude and ability to work independently as well as part of a team

  • Proficiency in data analysis tools and presentation software

  • Demonstrated interest in customer experience, service improvement, and digital transformation

Why should you apply?

  • Foster your development with a strong academic background and an in-depth collaboration in AIRBUS projects.

  • Expand your network within the aeronautical industry.

  • Meet our people working with passion and determination to make the world a more connected, safer and smarter place.

  • Be part of our diversity and teamwork culture that propel us to accomplish the extraordinary - on the ground, in the sky and in space.

  • Get in touch with the industrial sector at a leading company in Spain

Are you interested? Apply and make it fly! 

#Graduates_Spain 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Defence and Space SAU

Employment Type:

Internship

-------

Experience Level:

Student

Job Family:

Support to Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Skills Required

  • Currently studying the final year of a degree in Industrial Engineering, Business Administration, or an equivalent field
  • Fluent English and Spanish at C1 level
  • Strong analytical and problem-solving skills focused on process optimization
  • Teamwork and collaboration skills
  • Excellent communication and interpersonal skills in a multicultural environment
  • Proactive attitude and ability to work independently and collaboratively
  • Proficiency with data analysis tools and presentation software
  • Interest in customer experience, service improvement, and digital transformation
  • Additional language skills
  • Availability for a six-month curricular practicum from February to July 2026, five hours per day

Airbus Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.

  • Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
  • Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
  • Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.

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The Company
HQ: Toulouse
52,655 Employees
Year Founded: 2014

What We Do

Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.

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