EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
In this role, you'll use your analytical skills, attention to detail, and customer focus to help injured workers navigate the Whole Person Impairment (WPI) process and ensure they receive the correct entitlement for their compensable injury.
Working as a specialist in WPI claims, you will investigate, assess and determine impairment entitlements while providing a high level of support to workers, employers and other stakeholders.
This is a permanent, full-time position based in our Adelaide office, with flexibility to work from home up to 2 days per week once fully trained.
YOUR RESPONSIBILITIES
- Manage inbound and outbound calls and directing customers queries accordingly while requesting information to assist in the liability assessment process
- Completing comprehensive reviews of workers' compensation claims
- Requesting and obtaining relevant medical evidence in line with the Impairment Assessment Guidelines
- Investigating and analysing medical, allied health and factual information relating to a worker's injury
- Preparing WPI document bundles and assessment requests
- Determining injured workers' entitlement to impairment benefits
- Communicating regularly with injured workers, legal representatives and key stakeholders
- Managing claims in accordance with legislative requirements, guidelines and timeframes
- Contributing to positive customer and stakeholder outcomes through proactive service and support
ABOUT YOU
- Tertiary studies or previous experience in legal, mediation or dispute resolution is advantageous
- Previous experience in a customer-focused or professional services environment.
- Strong customer service, communication and relationship-building skills.
- Excellent problem-solving and decision-making abilities.
- Strong organisational skills and attention to detail.
- Confident navigating challenging conversations and negotiating outcomes.
- A growth mindset, resilience and a collaborative approach to work.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Previous experience in a customer-focused or professional services environment
- Strong customer service, communication, and relationship-building skills
- Excellent problem-solving and decision-making abilities
- Strong organisational skills and attention to detail
- Confidence navigating challenging conversations and negotiating outcomes
- Growth mindset, resilience, and a collaborative approach to work
- Tertiary studies or previous experience in legal, mediation, or dispute resolution
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
