Workstation Support Engineer

At Wipfli, people count.
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
Under the direction of the HelpDesk Manager, remediates audits to help with compliance, onboards and deploys new laptops, offboards laptops, troubleshoots and replaces old laptops, and provides higher tier support for workstations-related issues in accordance with firm policies and procedures. Has working knowlede of Intune for Autopilot policies and system deployments.
Responsibilities:

• Collaborate with IT and business owners to translate business needs into technology requirements.
• Conduct technical research and fact gathering to support root cause analysis.
• Produce technical documentation for assigned tasks according to firm policies.
• Research, document, and present potential technical solutions for reported problems or project tasks.
• Identify potential impacts or risks of proposed technical solutions and mitigation options.
• Resolve incidents or problems using established guidelines and procedures.
• Design, develop, test, or configure systems to meet documented requirements.
• Participate in the implementation of technical solutions and vendor interactions.
• Perform system maintenance, including applying security patches, system upgrades, and hardware maintenance.

Required Qualifications:

• Requires an Associate Degree in Information Technology, or an equivalent combination of education and job related experience
• A Bachelors Degree in IT or an IT related major would be preferred
• 3+ years of job-related experience
• Demonstrated strong and effective communication skills especially with non-technical audiences
• Implementation participation
• Proven proficiencies in technology design, administration, operation, or development

Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected].
Wipfli supports equal pay for equal work and values each candidate's unique experiences and skill sets. The estimated pay range for this position is: $60,000 to $81,000. Compensation within the range is determined by a variety of factors including, but not limited to, location, individuals' skills, experience, training, licensure and certifications, business needs and applicable employment laws.
Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process.
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