Must be able to work onsite -All 5 Days
We are looking for experienced and certified Workstation Engineer to join our team. The engineer will provide Tier 3 support for our enterprise workstation environment, with a focus on AVD (Azure Virtual Desktop), SCCM, Intune, GPO, and Azure infrastructure. The ideal candidate will possess deep technical expertise in workstation architecture, including network protocols, proxy/firewall configurations, and enterprise security standards.
Key Responsibilities
- Provide advanced (Tier 3) support for workstation-related escalations, including root cause analysis and resolution.
- Manage and optimize AVD host pools, session hosts, and VM images using tools like Azure Image Builder.
- Configure and troubleshoot FSLogix profiles, Azure AD integration, Group Policies, and MSIX app attach.
- Support SCCM and Intune for software deployment, patching, compliance, and endpoint configuration.
- Collaborate with internal teams to resolve complex issues involving proxy, firewall, VPN, and network routing.
- Lead or assist in the deployment and maintenance of workstation infrastructure in Azure.
- Maintain documentation, runbooks, and knowledge base articles for support processes.
- Participate in change management, incident response, and disaster recovery planning.
- Provide mentorship and guidance to Tier 1 and Tier 2 support teams.
Required Qualifications
- 7 + years of experience in enterprise workstation engineering or IT infrastructure support.
- Proven experience with:
- Microsoft Azure and Azure Virtual Desktop (AVD)
- Microsoft Endpoint Configuration Manager (SCCM)
- Microsoft Intune and Autopilot
- Group Policy Management (GPO)
- Windows 10/11 and Windows Server environments
- Strong understanding of:
- Proxy and firewall configurations
- Network protocols (TCP/IP, DNS, DHCP, VPN)
- Azure AD and hybrid identity models
- Experience with FSLogix, MSIX app attach, and session host scaling.
- Excellent troubleshooting and documentation skills.
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- ITIL Foundation or equivalent
Top Skills
What We Do
Commservetech's is a global provider of ITES support, cybersecurity solutions, staffing services, enterprise application support, and PMO consulting. We help businesses scale, secure, and streamline operations with tailored, cost-effective services that deliver measurable results.
🌐 IT Helpdesk & Incident Management
Level I & II support
24/7 coverage across time zones
Voice, email, remote, in-person (North America, India, Malaysia), and ad-hoc support
Platforms: Jira, Cherwell, ServiceNow, Zendesk
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Security rationalization (cost savings + efficiency)
Deep vulnerability & threat assessments (internal & external)
Supply Chain / Manufacturing: best practices
Business insurance compatibility assessments
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Robust, budget-friendly alternatives to current services
👨💻 Staff Augmentation
Temporary, Contract-to-Hire & Full-Time placements
Specialized in IT & Engineering roles
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SuccessFactors: Level 2 & 3 support
SAP: Basis, FICO, ABAP, S/4 HANA, WMS / EWM
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Full-spectrum Project Management Office services
Strategic alignment, process standardization, and execution excellence
Let’s Connect
We’re here to power your growth through smart support, secure systems, and the right people. Reach out to see how Commservetech can partner with your organization.
🌐 www.commservetech.com | 📩 [email protected]
