Workstation Deployment Coordinator

About Us 

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.  Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers.  Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER.  If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!  

Position Overview 

The primary responsibility for the Workstation Deployment Coordinator is the coordination of incidents and service requests within Thrive’s case system. The Workstation Deployment Coordinator will be responsible for task queue management within the internal platform to ensure all tasks are assigned the appropriate resource. This position will handle ad hoc dispatch requests for onsite resources along with future coordination of client scheduling.  

Primary Responsibilities 

• Coordinating with clients on the shipping of workstations and remote or onsite configuration 

• Coordinating efforts among several different internal Thrive teams to ensure successful workstation builds and projects  

• Manage the calendar assign new tasks to the appropriate engineering resources  

• Reassign tasks based on priority  

• Provide daily reports and roster as requested by manager 

• Provide monthly report as requested by manager.  

Qualifications 

• 1+ year of prior IT experience  

• 2+ years of project coordinator experience 

• Attention to detail and excellent communication skills  

• Ability to handle situations with tact and professionalism  

• Ability to communicate effectively, both orally and in writing  

• Effective listening skills with excellent customer satisfaction skills  

• Proficient with Microsoft Office products  

• Customer Service Experience  

• Strong attention to detail  

• Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations 

• Ability to effectively present information and respond to questions from clients