IT End User Services Manager

Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

The End User and Collaboration Services Leader is a manager level role responsible for the creation, delivery, and support of digital workplace and collaboration solutions and services. The role requires a strategic and solutioning mindset, with the ability to envision and drive execution of delivering future forward end user technologies. The position will need a business first mindset to drive innovation through purpose built services delivered with a strong focus toward quality of service and operational excellence across the North America region.

• Define and execute a vision for modern end user services, aligned with enterprise goals and regional needs.

• Lead the design and implementation of scalable, secure, and innovative solutions for endpoint management, software packaging, and collaboration technologies.

• Oversee the full lifecycle of digital workplace tools and collaboration platforms, ensuring high availability, security, and end user satisfaction.

• Build, lead and mentor a high-performing team of client engineers and end user support personnel across North America. Foster a culture of accountability, performance and continuous improvement.

• Drive initiatives from concept to completion, including change management, stakeholder engagement, and performance tracking.

• Partner with Infrastructure, Networking, Cybersecurity, business IT teams and other areas of the business to ensure seamless integration and alignment with business goals and objectives.

• Drive ITIL-based best practices within the team for incident, asset, and lifecycle management; continuously improve upon service desk and deskside operations. Develop a strong metrics based mindset within the team.

• Manage the budget for the End User and Collaboration Services team make recommendations for future budget forecasting and planning needs.

Required Qualifications & Experience: To be considered for this position, you must possess the following qualifications:

• Bachelor’s degree in Technology, Computer Science, or a related field

• 4+ years of experience in end user services and collaboration services

• 4+ years of hands-on experience with Microsoft platforms, particularly in endpoint management and M365 support

• 3+ years of direct people management experience, leading cross-functional IT support teams

• Experience in building out and supporting IT services and end user operations

• Demonstrated ability to coordinate with compliance, legal, and cybersecurity stakeholders to ensure operational practices align with regulatory obligations and audit readiness.

Desired Qualifications: To be considered an ideal candidate, you should possess some or all of the following qualifications:

• Experience in other related technology field (Compute, Storage, Networking)

• Project Management certifications or equivalent experience leading projects

Skills and Abilities

At BlueScope we believe in investing in our employees through our Leading at BlueScope Attributes.  Below are attributes that will key to your success at BlueScope:

• Driver of Future Readiness – Takes a strategic orientation to shape the direction; ensures impact-driven strategy; Is a thought leader in their own way.

• Change Facilitator – Models continual improvement; seizes opportunities to adapt; is optimistic about change and motivates others in the change journey.

• Results Achiever – Delivers against continually higher levels of performance; strives for constant improvement; looks for ways to work smarter; pushes forward despite ambiguity.

• Collaborative Partner – Seeks to understand; shares knowledge; builds/uses diverse networks for greater impact; uses a range of skills and approaches to influence others.

Work Environment

• BlueScope embraces flexible working arrangements where possible and mutually agreed.

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.