You enjoy shaping the future of workplace technology by delivering innovative, reliable products that improve how employees collaborate and communicate. Join our team to lead enterprise video, broadcast, event and AVoIP capabilities that support critical workplace experiences across the firm.
As a Product Manager within the Workplace Technology team, you are an integral part of the team responsible for the end-to-end product lifecycle of enterprise video endpoints, broadcast and event technology, AVoIP platforms and related capabilities. You will define the product strategy, roadmap and prioritized backlog while translating customer, business, engineering and operational needs into scalable solutions.
You will lead strategic endpoint modernization, including Cisco RoomOS devices managed through Control Hub while maintaining alignment with Zoom experiences. You will coordinate engineering, operations, security, deployment, sourcing and vendor partners to deliver secure, reliable and production-ready products supported by strong lifecycle, asset and control practices.
Job Responsibilities
- Develops and communicates the product vision, strategy, roadmap and measurable outcomes for workplace video endpoints, broadcast, event and AVoIP capabilities
- Translates customer, business, engineering and operational needs into epics, features, user stories, acceptance criteria and a prioritized product backlog
- Leads cross-functional delivery across engineering, operations, security, deployment, sourcing and vendor workstreams, establishing clear ownership, milestones and dependencies
- Owns product requirements for Cisco RoomOS endpoints operating with Zoom and managed through Control Hub, including configuration, firmware and integration standards
- Defines Day 1, Day 2 and future-state capabilities while managing feature gaps, dependencies, risks and product trade-offs
- Drives the roadmap for MOSAIC integration, APIs, provisioning automation, telemetry, monitoring and zero-touch capabilities
- Owns the strategy, backlog and lifecycle for broadcast, live event and AVoIP platforms supporting studios, executive rooms, event spaces and control environments
- Establishes product governance, certification, testing and production-readiness requirements for endpoints and specialized broadcast technologies
- Ensures operational readiness through complete support models, escalation paths, runbooks, training, service transitions and lifecycle practices
- Maintains product accountability for asset data quality, security remediation, control validation, audit evidence and risk decisions
- Manages product measures, executive reporting, vendor performance, investment needs and stakeholder communications across adoption, reliability, service health, cost, risk and delivery
Required Qualifications, Capabilities, and Skills
- 5+ years of experience or equivalent expertise in technology product management or a relevant technology domain
- Advanced knowledge of the product development lifecycle, including discovery, strategy, roadmap development, requirements definition, delivery and value management
- Experience delivering workplace collaboration, enterprise video, conferencing, broadcast, event production, AVoIP, endpoint management or adjacent platform capabilities
- Proven ability to own product roadmaps, backlogs, acceptance criteria, success measures and executive reporting
- Experience leading complex, cross-functional programs involving engineering, operations, security, deployment, sourcing and vendor teams
- Working knowledge of enterprise endpoint lifecycle management, operational readiness, service transition and production support
- Demonstrated ability to establish governance, manage risks and controls, and coordinate remediation of security or audit findings
- Strong understanding of Agile product delivery, software development lifecycle practices and tools such as Jira and Confluence
- Ability to use product, platform and asset data to support forecasting, lifecycle planning, investment decisions and prioritization
- Strong written and verbal communication skills with the ability to simplify complex technical and delivery topics for senior stakeholders
- Ability to manage competing priorities, make informed trade-offs, establish accountability and drive results through influence
Preferred Qualifications, Capabilities, and Skills
- Experience with Cisco RoomOS, Control Hub, Zoom Rooms or comparable enterprise video and endpoint platforms
- Experience with broadcast, live event production, AVoIP, media transport, routing, control systems or specialized production technologies
- Experience supporting technology reliability and operational readiness for high-visibility live events
- Experience governing specialized technology through certification, test plans, methods of procedure, security review, monitoring and lifecycle management
- Experience with device onboarding, firmware governance, APIs, telemetry, fleet management or provisioning automation
- Experience with technology asset systems of record, data reconciliation, audit evidence, hardware refresh or disposal processes
- Product Owner or Scrum certification, or equivalent practical experience delivering products in a highly matrixed, complex organization
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 5+ years of experience or equivalent expertise in technology product management or a relevant technology domain
- Advanced knowledge of the product development lifecycle, including discovery, strategy, roadmap development, requirements definition, delivery, and value management
- Experience delivering workplace collaboration, enterprise video, conferencing, broadcast, event production, AVoIP, endpoint management, or adjacent platform capabilities
- Experience owning product roadmaps, backlogs, acceptance criteria, success measures, and executive reporting
- Experience leading complex, cross-functional programs involving engineering, operations, security, deployment, sourcing, and vendor teams
- Working knowledge of enterprise endpoint lifecycle management, operational readiness, service transition, and production support
- Ability to establish governance, manage risks and controls, and coordinate remediation of security or audit findings
- Strong understanding of Agile product delivery, software development lifecycle practices, Jira, and Confluence
- Ability to use product, platform, and asset data for forecasting, lifecycle planning, investment decisions, and prioritization
- Strong written and verbal communication skills for simplifying complex technical and delivery topics for senior stakeholders
- Ability to manage competing priorities, make informed trade-offs, establish accountability, and drive results through influence
- Experience with Cisco RoomOS, Control Hub, Zoom Rooms, or comparable enterprise video and endpoint platforms
- Experience with broadcast, live event production, AVoIP, media transport, routing, control systems, or specialized production technologies
- Experience supporting technology reliability and operational readiness for high-visibility live events
- Experience governing specialized technology through certification, test plans, methods of procedure, security review, monitoring, and lifecycle management
- Experience with device onboarding, firmware governance, APIs, telemetry, fleet management, or provisioning automation
- Experience with technology asset systems of record, data reconciliation, audit evidence, hardware refresh, or disposal processes
- Product Owner or Scrum certification, or equivalent practical experience delivering products in a highly matrixed, complex organization
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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