The Role
The Workplace Technology Intern will assist with IT operations including troubleshooting hardware, onboarding new hires, managing assets, and documenting processes to ensure efficient technology support for employees.
Summary Generated by Built In
About the Role
We’re looking for a motivated Workplace Technology Intern to support day-to-day end-user
technology operations and help deliver a great employee experience. You’ll assist with
troubleshooting, office IT equipment, new-hire onboarding, hardware deployment, and
documentation—gaining hands-on exposure to enterprise systems and real-world IT operations.
What You’ll Do (Key Responsibilities)
• End-User Support: Assist with L1/L2 troubleshooting for Windows, macOS, and mobile
devices (email, VPN, Wi-Fi, printers, apps, peripherals).
• Onboarding Support: Help prepare devices, user accounts, and access for new hires; run
orientation walkthroughs for core tools.
• Hardware & Asset Management: Support imaging/provisioning, hardware swaps/upgrades,
returns (RMA), and inventory accuracy.
• Office IT Equipment: Help maintain meeting room AV, docking stations, network endpoints
(as guided), and shared devices.
• Service Desk Operations: Triage, document, and resolve tickets within agreed SLAs; escalate
when needed; maintain clean ticket notes.
• Documentation: Create/update how-to guides, SOPs, knowledge base articles (e.g.,
Confluence).
• Deployments & Projects: Assist with hardware rollouts, OS updates, and small improvement
projects.
• Procurement Support: Help with device/accessory requests, quotes, POs, and vendor
coordination (as guided).
• Security & Compliance: Follow security, privacy, and asset handling procedures; support
patching and configuration standards.
What You’ll Learn (Development & Exposure)
• Enterprise Tech Support: Practical troubleshooting across Microsoft 365, Windows, macOS,
and commonly used SaaS tools.
• Systems Administration (Guided): Exposure to M365/Entra ID, Intune, JAMF, Atlassian
Suite, and ticketing.
• Operational Excellence: ITIL practices (incident, request, change), SLAs, documentation
standards, and asset lifecycle.
• Procurement & Vendor Basics: How purchase requests, approvals, and inventory control
work in a corporate environment.
• Stakeholder Skills: Supporting diverse user groups, handling priorities, and communicating
clearly with non-technical users.
• Automation Foundations: Intro to scripting (PowerShell/Bash) and packaging concepts for
modern management (as applicable).
Qualifications (Minimum)
• Currently pursuing a Diploma/Bachelor’s in IT/Computer Science/Information Systems (or
equivalent).
• Basic understanding of operating systems (Windows/macOS), networking fundamentals (IP,
DNS, DHCP, Wi-Fi), and productivity suites.
• Strong problem-solving, attention to detail, and customer service mindset.
• Clear written and verbal communication skills in English (additional languages a plus).
• Able to commit to the full internship duration.
Tools & Technologies You May Touch
• OS & Devices: Windows 10/11, macOS, iOS/Android, laptops/desktops, peripherals.
• Management & ID: Microsoft Intune, Entra ID (Azure AD), JAMF.
• Collaboration: Microsoft Teams, SharePoint, OneDrive.
• Service Management: Jira Service Management; Confluence for documentation.
• Networking/AV (Guided): Basic switch/Wi-Fi concepts, meeting room AV and peripherals.JR00000542
We’re looking for a motivated Workplace Technology Intern to support day-to-day end-user
technology operations and help deliver a great employee experience. You’ll assist with
troubleshooting, office IT equipment, new-hire onboarding, hardware deployment, and
documentation—gaining hands-on exposure to enterprise systems and real-world IT operations.
What You’ll Do (Key Responsibilities)
• End-User Support: Assist with L1/L2 troubleshooting for Windows, macOS, and mobile
devices (email, VPN, Wi-Fi, printers, apps, peripherals).
• Onboarding Support: Help prepare devices, user accounts, and access for new hires; run
orientation walkthroughs for core tools.
• Hardware & Asset Management: Support imaging/provisioning, hardware swaps/upgrades,
returns (RMA), and inventory accuracy.
• Office IT Equipment: Help maintain meeting room AV, docking stations, network endpoints
(as guided), and shared devices.
• Service Desk Operations: Triage, document, and resolve tickets within agreed SLAs; escalate
when needed; maintain clean ticket notes.
• Documentation: Create/update how-to guides, SOPs, knowledge base articles (e.g.,
Confluence).
• Deployments & Projects: Assist with hardware rollouts, OS updates, and small improvement
projects.
• Procurement Support: Help with device/accessory requests, quotes, POs, and vendor
coordination (as guided).
• Security & Compliance: Follow security, privacy, and asset handling procedures; support
patching and configuration standards.
What You’ll Learn (Development & Exposure)
• Enterprise Tech Support: Practical troubleshooting across Microsoft 365, Windows, macOS,
and commonly used SaaS tools.
• Systems Administration (Guided): Exposure to M365/Entra ID, Intune, JAMF, Atlassian
Suite, and ticketing.
• Operational Excellence: ITIL practices (incident, request, change), SLAs, documentation
standards, and asset lifecycle.
• Procurement & Vendor Basics: How purchase requests, approvals, and inventory control
work in a corporate environment.
• Stakeholder Skills: Supporting diverse user groups, handling priorities, and communicating
clearly with non-technical users.
• Automation Foundations: Intro to scripting (PowerShell/Bash) and packaging concepts for
modern management (as applicable).
Qualifications (Minimum)
• Currently pursuing a Diploma/Bachelor’s in IT/Computer Science/Information Systems (or
equivalent).
• Basic understanding of operating systems (Windows/macOS), networking fundamentals (IP,
DNS, DHCP, Wi-Fi), and productivity suites.
• Strong problem-solving, attention to detail, and customer service mindset.
• Clear written and verbal communication skills in English (additional languages a plus).
• Able to commit to the full internship duration.
Tools & Technologies You May Touch
• OS & Devices: Windows 10/11, macOS, iOS/Android, laptops/desktops, peripherals.
• Management & ID: Microsoft Intune, Entra ID (Azure AD), JAMF.
• Collaboration: Microsoft Teams, SharePoint, OneDrive.
• Service Management: Jira Service Management; Confluence for documentation.
• Networking/AV (Guided): Basic switch/Wi-Fi concepts, meeting room AV and peripherals.JR00000542
Top Skills
Android
Confluence
Entra Id
iOS
JAMF
Jira Service Management
macOS
Microsoft Intune
Microsoft Teams
Onedrive
Sharepoint
Windows 10/11
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The Company
What We Do
We are Ryt Bank, the World’s First AI-Powered Bank, fully licensed by Bank Negara Malaysia and the Ministry of Finance, and a member of PIDM.
Backed by YTL Digital Capital Sdn Bhd with Sea Limited as shareholder, we bring together decades of experience and digital innovation to reimagine what banking should be: smarter, simpler, and built entirely around you.
The future of banking is here, and it’s done right.
📲 Ryt Bank is now available on the App Store and Google Play.
