Workplace Technologies Specialist Operations

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Summary
A key member of the Workplace Technology team, the Workplace Technologies Specialist Operations will be responsible for the Implementation and Support of Enterprise Technologies, Hardware, and Plant IT Support. This role will provide onsite support at Residential and Commercial Plants. The Workplace Technology team is dynamic, constantly evolving, and innovative. The Workplace Technologies Specialist Operations must possess the skills to multitask Support and Projects in a fast-paced environment.
Essential Duties

• Laptop / PC Replacements - Properly migrate, procure, and ship back old devices.
• Google Workplace Support (GMail, Docs, Sheets, Slides, Meet, Google Drive)
• Assist with local Plant support as well as other Plants and HQ remote support
• Tablet Provisioning and Support
• Assist with Local Plant Network Support
• Printer Support & Troubleshooting
• Google Meet and AV Equipment Support
• Monitor, log and track assigned technical problems in our Ticket Management system (Service Now)
• Support IOT & WMS Android Tablets
• Support Digital Display Boards
• Collaborate with other Plant and Corporate IT Staff
• Document procedures, standards, and best practices
• We need a Workplace Technologies Specialist that can perform the above tasks as well as possess the ability to quickly dive into critical issues and perform Root Cause Analysis. You should be confident in your capacity to provide support and communicate to GAF leadership.

Qualifications Required

• Bachelor’s Degree Preferred
• 5+ Years of supporting Windows Operating Systems in an Enterprise or Manufacturing Environment
• Proven Ability to Multitask

Technical Knowledge, Skills and Abilities

• Understanding of Mobile Technology (iPhones, Androids, iPads, and Tablets)
• Understanding of Plant Network Topology w/ Wireless Troubleshooting skills
• Knowledge of Google Workspace (Preferred)
• Knowledge of Service Now a Plus
• ITIL Foundation a Plus

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Base Salary Range: $68,000-$93,500

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate's qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).