Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
Discover what our 29,000 employees, across 110 countries already know.
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
Job Responsibilities
Maintains overall consistent and reliable operation of meeting spaces throughout the assigned building(s)
Troubleshoots, and maintains A/V and Video products and equipment
Works with our customers to coordinate firm and client multi-point video and audio teleconferences by acting as the point technician for these events.
Troubleshoots problems with live events and implementing solutions on the fly with minimal user impact.
Reviews conference room schedule on a daily basis, coordinates meeting support with other specialists.
Maintains inventory, status of loaned equipment and equipment operation.
Gives advice on the best technology for the event, making suggestions to improve process and flow as necessary.
Strong working knowledge of audiovisual system’s input and output factors.
Experience scheduling video conference calls with Teams, Crestron or other similar systems.
Operation of AV equipment including Crestron, CISCO, video conferencing, Polycom
Tests, commissions, and troubleshoots various AV systems
Troubleshoots and diagnosis of existing AV systems
Works with cabling and equipment under tables, in equipment racks
Troubleshoots, configures, and manages video endpoints, bridges, and other video infrastructure
Proactivity works with internal customers to develop solutions for conference production
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Manages and responds to operational problems during events
Inventory management and proper breakdown & storage of event equipment and peripherals
Reports on A/V and computer issues and escalations as part of standard operations
Coordinates testing and set up of meetings, training classes and town hall events; working one-on-one with business unit leads and meeting hosts
Assists with room configuration; table set up, divisible wall operation
Understands client needs
Obtains requirements in advance, meet with client as needed
Liaises with IT and Facilities teams for set-up, troubleshooting, and support as required
Point of contact for A/V room issues, providing timely response
Adheres to all policies and procedures established by Syneos Health, and follow all Safety protocols.
Act as the primary contact for A/V and videoconferencing vendors, overseeing maintenance and project delivery.
Partner with regional leadership on vendor-related initiatives and service improvements.
Envoy Visitor Management System– providing user support and directing inquiries to appropriate resources
Other duties may be assigned as required.
Additional Responsibilities
Serve as the CRES Subject Matter Expert (SME) for assigned systems and programs such as but not limited to:
Verge sense
Cisco hardware (VC rooms and room scheduling panels)
Sound masking / white noise systems
Digital displays/signage
Cable TV
Konica Minolta Multifunctional Devices
Office Space – ensuring best practices and consistent usage across sites
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.
Salary Range:
$47,000.00 - $79,900.00The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Top Skills
What We Do
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
We bring together a talented team of professionals, who work across more than 110 countries, with a deep understanding of patient and physician behaviors and market dynamics.
Together we share insights, use the latest technologies and apply advanced business practices to speed our customers’ delivery of important therapies to patients.
Syneos Health supports a diverse, equitable and inclusive culture that cares for colleagues, customers, patients, communities and the environment.
