Envoy builds workspace management technology that makes it simple to run secure, compliant, and connected workplaces across every location. Over 16,000 workplaces and properties around the world rely on Envoy to create great experiences for employees and visitors while meeting safety, security, and compliance needs at scale. From corporate headquarters and labs to manufacturing sites, Envoy powers the places where people work best together.
Learn more at envoy.com
About the roleEnvoy's Workplace Technology team strives to create a workplace that works. You will join an experienced IT team to build, support, and grow an innovative technology experience for all Envoys. We believe that IT is more than a service desk; we don’t just keep the lights on, we help design the light.
Our team is looking for an exceptional/experienced tech analyst who will be the primary point of escalation for front-line issues, communication, and resolution. This is a full-time role, reporting to our Workplace Technology Manager. Envoy is a fast-paced startup environment, and we look for people who are creative, agile, and organized.
This person will work under our Workplace Technology team.
This is an on-site position that requires 5 days a week (Monday-Friday) in our San Francisco HQ.
You areA seasoned, experienced professional with a full understanding of providing IT support.
Provide level 2 and level 3 support for technical issues.
Support Envoys in their daily service, software, and hardware requests.
Resolve complex Workplace Tech support requests.
Conduct root cause analysis, identify appropriate solutions, and implement them.
Document and train the team on IT subject matter expertise.
Support and continuously improve onboarding and offboarding processes.
Collaborate on team, department, and company-wide IT-owned initiatives.
Enjoy working in a customer-focused, technical environment.
Strong experience working with macOS, iOS, and SaaS services and tools.
Ability to communicate problem-solving related questions and directions in a clear and accessible way.
Design, build, and maintain Okta/JIRA Workflows to automate identity lifecycle events (onboarding, offboarding, role changes, and app provisioning).
Identify opportunities for workflow optimization using Okta APIs, hooks, and integrations.
Manage JAMF Pro for macOS and iOS devices across the organization. Create and maintain configuration profiles, policies, and scripts to automate device setup and compliance enforcement.
Prioritize a variety of tasks and service requests in a dynamically changing environment.
Experience in automating workflows and implementing system improvements.
Advanced administration skills in applications like Atlassian, Google Workspace, Okta, Zoom, Zapier, Slack, and other SaaS apps.
A high degree of trust in your ideas and execution.
An opportunity to partner and collaborate with other talented people.
An inclusive community where you feel welcomed and cared for as a person.
The ability to make an immediate impact, helping customers create a great workplace experience.
Support for your personal and professional growth.
Expertise in specific technologies or platforms, particularly within Apple's ecosystem.
Familiarity with ITIL methodologies or certifications.
By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.
Top Skills
What We Do
Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks, and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems.
Envoy provides a simple way to manage your complex safety, security, and compliance needs across all your workplace locations—wherever you need to bring people together.
Rely on smart, automated solutions to common workplace problems, like freeing up unused space and eliminating repetitive tasks. Not only does this allow you to make the most efficient use of your space and resources, it frees up your team’s time to focus on the work that matters.
With Envoy’s intuitive technology that employees actually enjoy using, you can create a great workplace experience that fosters community and togetherness by making it easy for teams to coordinate working onsite.
Unlike companies that offer disconnected workplace solutions and disparate (and often imprecise) data sources, Envoy’s platform provides accurate, comprehensive, and unified workplace data so you can make informed business decisions. Envoy’s integrated solutions pull data from multiple sources to ensure that you always have the most accurate data available.
For more information, visit Envoy.com.
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