Workplace Support (First Line Support)
Location: Brussels
Department: IT Service Management WPS
About the Role
MSIG Europe SE is looking for a hands-on and customer-focused Workplace Support Engineer to provide local first-line IT support for our employees. You will be the local face of IT, ensuring users receive professional and timely support while contributing to a secure, stable, and modern workplace environment.
Key Responsibilities
- Provide on-site and remote support for IT incidents and service requests. Together with the offsite support from Brno.
- Troubleshoot and resolve issues related to laptops, mobile devices, Microsoft 365 applications, meeting room technology, and peripherals.
- Support user onboarding, offboarding, and workplace device deployment.
- Manage and update tickets through our IT Service Management (ITSM) platform.
- Support endpoint management and device compliance using Microsoft Intune.
- Assist with endpoint security, vulnerability remediation, and device protection using Microsoft Defender.
- Follow ITSM processes including Incident, Request, Change, Problem, and Knowledge Management.
- Maintain accurate documentation, asset records, and knowledge articles.
- Work closely with other IT teams and vendors to ensure excellent service delivery.
What We're Looking For
Experience
- 2+ years of experience in an IT Support, Service Desk, or Workplace Support role.
- Experience working in a corporate IT environment.
- Familiarity with ITSM tools such as ServiceNow, TOPdesk, Jira Service Management, or similar solutions.
Technical Skills
- Strong knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, Office Apps).
- Good understanding of Microsoft Intune and endpoint management concepts.
- Knowledge of Microsoft Defender and endpoint security principles.
- Experience supporting Windows 11, mobile devices (iOS/Android), printers, and collaboration technologies.
- Basic understanding of networking concepts including Wi-Fi, VPN, and LAN connectivity.
Personal Skills
- Strong customer service and communication skills.
- Proactive and solution-oriented mindset.
- Ability to prioritize and manage multiple tasks simultaneously.
- Team player with a continuous improvement mentality.
Desirable Qualifications
- ITIL Foundation certification.
- Microsoft MS-900, MD-102, or SC-900 certifications.
- Experience supporting hybrid workplace environments.
Why Join MSIG Europe SE?
You'll become part of a collaborative IT team that delivers secure, reliable, and modern workplace services across Europe, helping colleagues stay productive and connected every day.
Skills Required
- 2+ years of experience in IT Support, Service Desk, or Workplace Support
- Experience working in a corporate IT environment
- Familiarity with ITSM tools such as ServiceNow, TOPdesk, Jira Service Management, or similar
- Strong knowledge of Microsoft 365, including Teams, Outlook, OneDrive, SharePoint, and Office applications
- Good understanding of Microsoft Intune and endpoint management concepts
- Knowledge of Microsoft Defender and endpoint security principles
- Experience supporting Windows 11, iOS and Android devices, printers, and collaboration technologies
- Basic understanding of Wi-Fi, VPN, and LAN connectivity
- ITIL Foundation certification
- Microsoft MS-900, MD-102, or SC-900 certification
- Experience supporting hybrid workplace environments
What We Do
We are a specialist insurer and reinsurer with a 100-year record of helping clients navigate the world’s most complex and demanding risks. Part of the global top-10 insurance group, MS&AD, we have operations in Lloyd’s of London, the Middle East and Asia. With deep risk expertise backed by a trusted claims service, we deliver continuity in an uncertain world. Our role places us at the forefront of many of our chosen lines, which include property, marine, casualty, natural resources, and crisis management. If you are looking for one of our sister firms, search for MS Amlin Insurance S.E., MS Reinsurance or MS Amlin Marine.
