Workplace Specialist

Guidewire is an exciting, fast-paced environment requiring the ability to juggle multiple competing tasks and demands. The Workplace specialist is an internal customer-focused role that supports the Global Workplace team, ensuring the seamless day-to-day operations of our workplace.

The position requires a highly adaptable professional who is friendly, approachable, poised, tactful, and diplomatic while communicating with internal and external customers. This role has regular access to company information, requiring professional discretion and confidentiality at all times. The selected candidate will assist with oversight of building operations, safety elements, and maintenance in partnership with building management, vendors, and suppliers. The incumbent will also partake in office administrative activities, event services and procedures as well as provide cross-functional support throughout the organization.

Responsibilities

• Coordinate and maintain Workplace services and operations (i.e. micro-kitchens, janitorial, maintenance, building access, employee amenities)
• Manage, coordinate and respond to Workplace tickets via ticketing system.
• Setup and takedown of furniture and equipment; reconfigurations, learning center, outdoor terrace, company meeting and special event. 
• Assist with space management and planning activities including move coordination, office events, inventory, space allocation tracking, space utilization.
• Report and track building maintenance and manage property management relationships to ensure proper standards are applied consistently. 
• Backfill reception duties daily, welcoming visitors, shipping, receiving, and supporting employees and visitors while enforcing security and access protocols.
• Event management and coordination for internal and external stakeholders
• Additional tasks as assigned by management

Who you are

• 4+ years of related facility experience High level of customer service and employee engagement
• Strong organizational and time management skills; ability to work with a high sense of urgency within established timelines, exercising consistent follow-through/follow-up when necessary.
• Must be available to occasionally escort vendors through the space during after-hours and weekends.
• Proficient in Google Workspace environment: Gmail, Google Drive, Calendar, Sheets, Slides and Forms.
• Willingness to learn new systems; ServiceNow, SiQ, LumApps, COUPA, Concur.
• Some knowledge of ergonomics and life safety systems.
• Regularly required to move furniture and boxes weighing up to 40lbs