We are looking for a motivated, proactive, and service-oriented individual to join our Operations team and take care of the daily life of our Lausanne HQ. This role is made for someone who genuinely enjoys looking after people, takes pride in a beautifully run space, and finds real satisfaction in making others feel welcome and well-supported.
Working closely with the Operations team, you will be a key presence in the office, ensuring everything runs smoothly and that our workspace always feels warm, organised, and pleasant for everyone. Daily onsite presence is required. The role starts part-time (60-80%) with a clear path to full-time as Neural Concept grows.
What you will do:Keep the office clean, organised, well-stocked, and presented to the highest standard at all times
Coordinate with vendors and service providers for supplies, catering, deliveries, and maintenance
Proactively anticipate needs and resolve issues before they impact the team
Be the warm, reliable go-to person for employees' daily needs
Support onboarding and help new hires feel at home from day one
Handle all requests and sensitive information with discretion and confidentiality
Welcome all visitors and guests with warmth and professionalism, acting as the main front-of-house presence
Support the planning and execution of internal and external events (logistics, set-up, catering, on-the-day coordination)
Ensure meeting rooms are always set up, welcoming, and technically ready
Autonomous with AV, video conferencing tools, IT set-up, and at ease with AI tools, agents, and automation
Genuine warmth, a people-first attitude, and a natural instinct for making others feel welcome and cared for
Experience in hospitality, office coordination, or a customer-facing service role; a background in a start-up or fast-paced environment is a strong plus
Proactive, hands-on, and ownership-driven; you anticipate needs and act without being asked
Highly organised with strong attention to detail and presentation
Tech-savvy and autonomous with AV, conferencing tools, IT set-up, and at ease with AI tools and automation
Proficient with common office tools (MS Office, Slack, and similar)
Discreet, trustworthy, and reliable in all circumstances
Positive and comfortable in a fast-paced, dynamic environment
Available onsite every day, with flexibility to occasionally adjust hours for special guests or events
Fluent in both English and French
Skills Required
- Daily onsite presence in Lausanne
- Fluent in English and French
- Experience in hospitality, office coordination, or customer-facing service role
- Proactive, hands-on ownership and strong organizational skills
- Tech-savvy and autonomous with AV, video conferencing, and general IT set-up
- Proficient with common office tools (MS Office, Slack, similar)
- Comfortable using AI tools, agents, and automation
- Ability to handle requests and sensitive information with discretion and confidentiality
- Support planning and on-the-day coordination for internal and external events
- Flexible availability to occasionally adjust hours for special guests or events
- Background in a start-up or fast-paced environment
What We Do
Neural Concept is revolutionizing engineering with AI. We provide a leading end-to-end platform that places AI at the center of the product development process, helping engineers design faster, smarter, and better. Our Engineering Intelligence platform empowers teams to build and deploy AI-driven workflows that drastically shorten development cycles, boost design quality, and increase competitiveness — all while embedding the team’s know-how into the tools they use every day. Spun out from EPFL in 2018, Neural Concept works with over 70% of the world’s largest OEMs and 40 of the top 100 Tier-1 suppliers. Neural Concept is backed by Forestay Capital and the D.E. Shaw group.
