Workplace Solutions - KYC Program Manager

Job Description
Do you have experience in program/project management and interested in defining and influencing change to achieve operational excellence?
As a Program Manager in JP Morgan Workplace Solutions you will be managing projects to deliver significant results across businesses, products, and stakeholders. In this role will be responsible for end-to-end project management contributing to achieving operational excellence. You will manage complex, high visibility cross-functional programs or projects by developing a plan, assessing potential risks and benefits, and building relationships to work across teams. You will assist in the overall coordination and management of the program, including status, scorecards and other key project management functions. If you are a motivated and creative-thinking individual that can manage strategic plans to deliver defined outcomes, you may be the perfect fit!
Job Responsibilities:

• Coordinate with various areas of Operations, Technology, and senior management to build business requirements, procedures and processes.
• Steer project planning and analysis, including creating detailed project plans, documenting business requirements, detailing issues, and problems, and drafting business and technical work/data flows.
• Create high-quality presentations used for executive level management communication and transparency into project strategy and progress.
• Identify opportunities for process improvement, efficiency, standardization, scalability, and initiate and oversee implementation.
• Serve as a point of contact for escalations and issue resolution.
• Ensure effective communication regarding any process changes the benefits of these, and its impact on the organization and its employees.
• Identify training needs and develop programs to ensure that employees have the skills and knowledge required to adapt to the change.
• Engage with stakeholders to gain buy-in and support for the change initiative as well as monitor the progress of change initiatives and gather feedback to make necessary adjustment

Required Qualifications, Capabilities, and Skills:

• 5+ years of project management or relevant industry experience.
• Excellent communication and presentation skills across various stakeholders and senior management.
• Proficient in Microsoft Office.
• Strong organizational, time management, prioritization, and critical thinking skills.
• End-to-end project management experience, including scoping, business case development, implementation and change management.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of project management methodologies (such as Waterfall or Agile) and tools (such as Confluence or JIRA).
• People management experience.
• Project Management Professional or equivalent certification a plus.

J.P. Morgan Wealth Management Solutions comprises a workforce of more than 2500 professionals spanning across 50 cities globally. Within WM Solutions, diversity is not only a fundamental necessity, but a business imperative and we are committed to building an equitable workforce that represents the communities we serve. We understand the importance of inclusion, work-life balance, and our robust benefits (including comprehensive parental leave offerings, inclusive family building programs, and discounted childcare) reflect the wide-ranging needs of our increasingly diverse workforce. WM Solutions also fosters a culture of active engagement in our Business Resource Groups (BRGs), which serve as supportive networks for employees to share, develop and create community together.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.