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Workplace Solutions - Global Head of Business Readiness - Executive Director

JPMorganChase

Workplace Solutions - Global Head of Business Readiness - Executive Director

Posted Yesterday

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2 Locations

Hybrid

Expert/Leader

Financial Services

We’re one of the world’s biggest technology-driven companies

The Role

Leads the global Business Readiness function, establishing operating models, governance, standards, intake controls, impact assessment, readiness planning, and adoption measurement across the change portfolio. Builds and develops the team, oversees cross-functional governance, manages readiness risks and organizational blockers, reports outcomes to senior leadership, and drives continuous improvement through post-release reviews and standardized practices.

Summary Generated by Built In

Lead the Business Readiness Team end to end—owning the business readiness operating model, intake governance, impact assessment methodology, business readiness planning playbook & execution, and adoption outcomes across the organization’s change portfolio.

Responsibilities:

· End-to-end accountability for business readiness performance and adoption outcomes across programs/releases.

· Define and implement Business Readiness standards, governance, and controls.

· Build and lead the Business Readiness Team (capacity planning, talent development, performance management, stakeholder partnership model).

· Set the Business Readiness strategy and operating model: roles/RACI, cadence, milestones, SLAs, deliverables, and tooling/reporting.

· Provide executive oversight of intake and prioritization: ensure demand is triaged appropriately, ownership is clear, and high-risk changes receive appropriate business readiness rigor.

· Chair/lead cross-functional Business Readiness governance with Product, Technology, PMO, LRCC, Communications, Training, and Operations leadership.

· Ensure consistency and standardization (nomenclature, procedures, training strategy, comms approach) while allowing proportional tailoring by impact.

· Establish adoption measurement frameworks (KPIs, dashboards, feedback loops) and drive decisive intervention when adoption is off-target.

· Anticipate Business Readiness risks and remove organizational blockers (resource constraints, decision bottlenecks, conflicting priorities).

· Report Business Readiness health, adoption outcomes, and key risks/decisions to senior leadership; provide clear recommendations and escalation paths.

· Drive continuous improvement through post-release reviews, root-cause themes, and updates to standards, templates, and team practices.

Typical outputs:

· Business Readiness operating model, standards, templates, stage-gate governance, and SLAs

· Portfolio business readiness roadmap integrated with release strategy and capacity plans

· Executive dashboards for business readiness health and adoption outcomes; escalation and remediation plans

· Team capability plan (headcount/skills), performance goals, and development paths

Requirements:

· 10–15+ years leading complex change, transformation, operating model, or large-scale program delivery in cross-functional environments.

· Proven executive stakeholder influence and governance leadership; track record of improving adoption outcomes at scale.

· Strong understanding of operational risk, controls, and business readiness disciplines; experience building/leading teams.

About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Skills Required

10–15+ years leading complex change, transformation, operating model, or large-scale program delivery in cross-functional environments.
Proven executive stakeholder influence and governance leadership, with a track record of improving adoption outcomes at scale.
Strong understanding of operational risk, controls, and business readiness disciplines; experience building and leading teams.

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.

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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

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