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The Role
Own day-to-day Business Readiness delivery for assigned changes from intake through implementation, adoption, hypercare, and transition to business as usual. Build integrated plans, coordinate cross-functional workstreams, assess readiness, manage risks and dependencies, monitor adoption, maintain auditable documentation, provide reporting and recommendations, and support portfolio prioritization and continuous improvement.
Summary Generated by Built In
Own the day-to-day Business Readiness delivery for an assigned portfolio of changes, from intake and impact assessment through implementation, adoption, hypercare, and transition to BAU. Develop and maintain integrated Business Readiness plans, coordinate delivery across Communications, Training, Procedures, Operations, Controls, Product, Technology, and PMO, assess readiness, manage risks and dependencies, and provide clear reporting and recommendations to the Business Readiness Lead.
Role Accountabilities (summary)
· Accountable for the day-to-day Business Readiness outcome and execution discipline across an assigned portfolio of lower- and medium-complexity changes.
· Operate as part of a pooled team of three Associates, providing cross-portfolio coverage during peak demand, absence, or conflicting release activity.
· Own an allocated central team capability, such as process and quality assurance, management information and tooling, or adoption insights and knowledge management.
Key Responsibilities
· Manage assigned lower- and medium-complexity changes through the full Business Readiness lifecycle, escalating complex, high-risk, or cross-portfolio matters to the Business Readiness Lead.
· Support or conduct intake, impact, stakeholder, and operational readiness assessments; translate findings into proportionate deliverables, milestones, owners, and success measures.
· Build, maintain, and quality-check integrated Business Readiness plans aligned to release dates, including actions, dependencies, controls, stage-gate evidence, cutover, hypercare, and transition to BAU.
· Coordinate Business Readiness delivery across Communications, Training, Procedures, Operations, Controls, Product, Technology, and PMO; challenge incomplete plans or evidence and drive timely closure.
· Agree routine milestones and delivery actions with workstream owners, monitor service levels and dependencies, and escalate missed commitments or unresolved readiness risks.
· Assess readiness against agreed criteria and provide evidence-based recommendations on whether assigned lower-complexity changes are ready to proceed.
· Monitor readiness, adoption, and operational performance indicators; identify emerging risks or off-target adoption early and recommend remediation.
· Coordinate agreed interventions, including additional communications, training, procedure updates, stakeholder engagement, release support, and hypercare actions.
· Maintain complete, accurate, and auditable intake, assessment, decision, risk, action, and readiness documentation in the agreed repository and workflow tools.
· Maintain an accurate view of assigned demand, effort, milestones, and resource dependencies; identify capacity conflicts early and support portfolio reprioritisation.
· Provide cross-portfolio cover and contribute to common standards, templates, quality reviews, reporting, lessons learned, and continuous improvement across the Associate team.
Typical outputs
· Integrated Business Readiness plans with milestones, actions, owners, dependencies, stage-gate evidence, cutover, hypercare, and BAU transition activities
· Impact and stakeholder assessment inputs, readiness recommendations, and supporting evidence
· Portfolio demand and capacity view; RAID, action, decision, and dependency logs; status and escalation updates
· Readiness, adoption, and post-release performance reporting, including remediation and issue tracking
· Meeting agendas and records, auditable artefact repository, lessons learned, and improvements to team standards or tooling
Qualifications / experience (typical)
· Typically 3–5 years of experience in Business Readiness, change management, operations, project delivery, product support, transformation, or PMO, with evidence of independently managing multiple concurrent changes.
· Experience developing integrated plans, coordinating cross-functional delivery, assessing readiness, managing risks and dependencies, and driving actions to deadlines.
· Strong analytical, written, and verbal communication skills, with the judgement to challenge constructively, make evidence-based recommendations, and escalate appropriately.
· Strong documentation discipline and attention to detail, with experience maintaining accurate, complete, and auditable records in controlled environments.
· Ability to work flexibly within a pooled team, balance competing priorities, provide cross-portfolio cover, and contribute to shared capability development.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 3-5 years of experience in Business Readiness, change management, operations, project delivery, product support, transformation, or PMO
- Experience independently managing multiple concurrent changes
- Experience developing integrated plans
- Experience coordinating cross-functional delivery
- Experience assessing readiness
- Experience managing risks and dependencies
- Experience driving actions to deadlines
- Strong analytical, written, and verbal communication skills
- Judgment to challenge constructively, make evidence-based recommendations, and escalate appropriately
- Strong documentation discipline and attention to detail
- Experience maintaining accurate, complete, and auditable records in controlled environments
- Ability to work flexibly within a pooled team and balance competing priorities
- Ability to provide cross-portfolio coverage
- Ability to contribute to shared capability development
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
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The Company
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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