We are seeking a Creative Technologist, a hands-on designer-builder within J.P. Morgan Workplace Solutions who builds the reusable standards, templates, and production practices that power the end-to-end participant lifecycle across email and digital communications, in-portal/in-app messaging, education journeys, and lead-generation microsites.
You will translate complex equity compensation and financial concepts into clear, engaging, compliant experiences, improving time-to-market and quality through accessibility, disciplined QA, and responsible experimentation. You will partner across Product, Engineering, Client Experience, and commercial teams to ensure lifecycle experiences connect seamlessly across channels and platforms.
Key Responsibilities
Lifecycle Standards, Templates & Modular Systems
- Define and maintain reusable standards (components, patterns, and guidance) for lifecycle communications and experiences
- Build and evolve modular templates/assets reusable across campaigns, messaging, education, and microsite experiences
- Implement and continuously improve QA practices and repeatable production protocols to reduce defects and delivery risk
Lifecycle Experience Design
- Design and prototype lifecycle journeys that span communications, education, and lead generation
- Translate complex equity compensation and financial concepts into intuitive user journeys, content structures, and visual narratives
- Ensure lifecycle experiences are accessible, brand-consistent, and scalable across channels
Channel Execution in Approved Platforms (Email + In-Portal/In-App Messaging + Microsites)
- Own build/QA/release workflows for key lifecycle touchpoints using approved platforms (campaign build, approvals, QA, reporting)
- Partner with channel/platform owners to implement reusable modules for in-portal/in-app messaging
- Support microsite execution in a platform environment by building modular page patterns and assisting with lightweight scripting needs when applicable
Cross-Functional Delivery & Integration
- Partner with Product and Engineering from ideation through execution, aligning design intent to implementation constraints
- Ensure integration across systems (platform, reporting, communications tooling, APIs) so lifecycle experiences work cohesively end-to-end
Storytelling, Demos & GTM Enablement
- Create compelling prototypes, demos, and client-ready narratives for stakeholders, senior leadership, and external clients
- Support go-to-market efforts through pilots and presentations that communicate the experience and value proposition clearly
Optimization & Continuous Improvement
- Use user insights, behavioral data, and feedback to iterate templates, journeys, and messaging modules
- Stay current on trends in fintech, lifecycle engagement, and creative technology; promote a culture of innovation and design excellence
Qualifications
Required
- Proven experience in a hybrid design + build role across lifecycle communications, digital comms, UX, or marketing technology
- Strong capability in email design and production, including practical proficiency with HTML/CSS for email (responsive patterns, cross-client considerations, troubleshooting and template modularity)
- Experience operating a communications delivery platform (campaign build, send, QA, approvals, reporting)
- Familiarity with component-based design approaches (tokens, modular systems, reusable patterns) and bridging design intent to implementation
- Proven ability to translate complex concepts into intuitive, user-centered lifecycle journeys (communications, education, engagement)
- Strong portfolio demonstrating design thinking, prototyping, and production execution; excellent stakeholder communication and executive-level storytelling
Preferred
- Experience in a regulated or brand-sensitive environment with precision, review cycles, and risk awareness
- Familiarity with equity compensation, wealth management, or employee financial engagement solutions
- Experience with in-portal/in-app messaging and cross-channel lifecycle orchestration
- Experience building microsites/landing experiences in platform environments, including modular page patterns and QA
- Basic JavaScript familiarity for lightweight platform customization, experimentation, or instrumentation (not full application development)
- Comfort using AI-assisted tools responsibly to accelerate exploration and iteration (aligned to privacy/brand standards)
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Proven experience in hybrid design + build roles across lifecycle communications, digital comms, UX, or marketing technology
- Practical proficiency with HTML and CSS for email (responsive patterns, cross-client considerations, template modularity)
- Experience operating a communications delivery platform (campaign build, send, QA, approvals, reporting)
- Familiarity with component-based design approaches (design tokens, modular systems, reusable patterns)
- Ability to translate complex equity compensation and financial concepts into intuitive lifecycle journeys and content structures
- Strong portfolio demonstrating design thinking, prototyping, and production execution; excellent stakeholder and executive-level communication
- Experience in regulated or brand-sensitive environments with precision, review cycles, and risk awareness
- Familiarity with equity compensation, wealth management, or employee financial engagement solutions
- Experience with in-portal/in-app messaging and cross-channel lifecycle orchestration
- Experience building microsites/landing experiences in platform environments, modular page patterns, and QA
- Basic JavaScript familiarity for lightweight platform customization, experimentation, or instrumentation
- Comfort using AI-assisted tools responsibly to accelerate exploration and iteration
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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