Workplace Services Site Lead

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Lead all Workplace Services Programs for Waltham, MA including Food Services, Event management, Amenities and Perks, Fitness Center & Transportation.
• Manage vendors for WPS including HVAC, electrical, plumbing, security, janitorial, furniture, indoor foliage, kitchen services, linen services and first aid
• Manage work order system, including receiving and reviewing request, assign work orders and tracking completion/closeout
• Manage a portion of OPEX & CAPEX budget pertaining to job responsibilities
• Provides quality customer service; follows up with clients to ensure customer satisfaction
• Ensure successful operation of workspace/facility
• Responds to client/customer inquiries and complaints
• Assists with general maintenance, trouble shooting and repairs
• Assists with company moves/adds/changes and new employee set ups
• Assists with maintaining a clutter free and safe working environment
• Assist and implement ERT plan for location, recruit and train members and conduct annual drills
• Assist with Regional Disaster Recovery Program
• Maintain preventative maintenance schedules within Workplace Services (WPS)
• Monitors contractor's performance to ensure work is completed according to specifications
• Conducts regular inspections of facility for cleanliness, functionality of all systems; noting anything that might need repair or clean up
• Solicits bids and quotes from vendors, enter PO's, approve invoices, through their lifecycle
• Assist in space allocations among departments
• Organize events to include room readiness for training classes, meetings, etc.
• Recruit and train facilities related staff as we grow
• Set up conference rooms/training rooms as required

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Ability to maintain professionalism always under pressure
• Ability to plan and manage work under time constraints
• Ability to identify, resolve or appropriately escalate problems
• Ability to work effectively with minimal supervision as an individual and as part of a team
• Strong organizational skills and collaborative style needed
• Ability to communicate clearly, effectively and professionally (verbally and in writing)
• Ability to work flexible schedule including overtime, early mornings, evenings and/or weekends as needed to meet department and company demands
• Proficient in MS office, Outlook, Excel

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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