Workplace Services Concierge

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow CrowdStrikers and visitors alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction. The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables. 

What You’ll Do:

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival

• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and fair for all

• Assist with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)

• Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms

• Support new-hire and onboarding process including workspace preparation, arrival and  access credentials, and site familiarization

• Maintain security by following approved procedures, in partnership with Global Physical Security

• Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the CrowdStrike offices

• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge

• Respond to all workplace inquiries, assesses needs or issues, and takes the necessary corrective action.  Follow-up with proper leadership escalation or documentation where necessary

• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies

• Receive, sort and forward incoming mail. Maintain and route publications

• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)

• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)

• Report to the CrowdStrike office M-F, 5 days per week.  No remote or hybrid workstyle is available for this role

What You’ll Need:

• Minimum of 3 years professional experience

• Office Services, Concierge, or Reception related experience preferred.  Previous hotel/hospitality front-of-house experience is also welcome

• Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals

• Experience interacting with people at all levels, including senior management

• Basic understanding of local building and fire codes, Fire Life Safety plans, and Environmental Health & Safety standards is welcome

• Demonstrated ability to work independently and prioritize multiple tasks

• Flexibility to perform job tasks outside of job description when necessary

• High level of integrity and ethics, with the ability to maintain confidentiality

• Strong working knowledge of Microsoft Office and Google Suite products

#LI-MJ1

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The hourly rate range for this position for all U.S. candidates is $25 - $38 per hour with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here.