We are seeking a resourceful, proactive, and highly organized Workplace Operations & Admin to join our growing team in Mexico City. In this role, you’ll play a key part in supporting our People Operations processes, being a close and trusted partner to employees, and ensuring our workspace reflects the AltScore culture. You will balance a mix of operations responsibilities with office management tasks, creating an efficient and inspiring work environment while contributing to a positive employee experience.
Responsibilities:
- Manage the employee lifecycle processes, including onboarding, offboarding, and employee transitions, ensuring seamless execution and communication.
- Serve as the primary point of contact for employee queries related to HR processes, policies, and tools, ensuring timely and accurate resolutions.
- Maintain and update employee records in internal systems, ensuring data accuracy and compliance.
- Analyze data related to engagement, performance, and operational metrics to provide actionable insights to the team.
- Identify inefficiencies in operations workflows and recommend solutions to improve efficiency and the employee experience.
- Oversee daily office operations in Mexico City, including managing vendors and supplies to ensure a professional and welcoming environment.
- Organize and support in-office events, meetings, and gatherings, ensuring an environment that fosters collaboration and connection.
- Act as the primary contact for office-related inquiries and ensure any issues are resolved promptly.
- 1+ years of experience in People Operations, HR, Office Management, Admin and Operations roles.
- Based in Mexico City, with the ability to work onsite as required.
- Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple responsibilities.
- Excellent communication skills in English and Spanish, both written and verbal.
- Proficiency in Google Workspace (Docs, Sheets, Slides) and other productivity tools.
- Experience with vendor management, office budgeting, or workplace coordination is a strong plus.
- A collaborative mindset with the ability to build strong relationships across teams.
- A passion for creating a positive employee experience and improving processes.
- Base Salary: $1,000 - $1,500 USD per month, depending on experience.
- Performance Bonus: Up to 10% of base salary, tied to individual and company performance.
- Employee Stock Ownership Plan (ESOP): All employees are eligible from day one.
- Unlimited PTO: We encourage taking at least 3-4 weeks off per year to maintain a healthy work-life balance.
- Hybrid work environment: while we are remote-first, this role is Mexico City-based and includes occasional onsite work.
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What We Do
AltScore provides lending infrastructure APIs for lenders, retailers and SaaS companies to embed and deploy credit products in days.
Companies offering credit, can leverage our end to end lending-as-a-service (LaaS) solution to provide capital to their own customers. Existing lenders use any of our LaaS APIs to increase their loan origination rates.
